Manpower Staffing Services (Malaysia) Sdn. Bhd. Hiring! Contract Customer Service Executive - Fintech Project (Mandarin Speaker) in WP Kuala Lumpur, Earn up to MYR 5,500 - Ricebowl

• Bachelor's Degree in Business Administration, Finance, or a related discipline.

• Minimum 3 years of experience in customer success, client servicing, account management, or a related role within the payment services industry.

• Strong knowledge of payment processing, online marketplaces, and relevant regulatory environments.

• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.

• Results-driven with a strong commitment to customer satisfaction and relationship management.

• Excellent verbal and written communication skills in English.

• Basic Mandarin proficiency is required to support communication with Mandarin-speaking clients and stakeholders.

• Additional language skills will be an added advantage.

• Proven ability to build strong client relationships and maintain long-term partnerships.

• Strong teamwork skills with the ability to work effectively in a fast-paced, cross-functional environment.

• Adaptable, proactive, and willing to learn new technologies and industry developments.

• Strong problem-solving abilities with a resilient and solutions-oriented mindset.

Working Arrangement

• Monday to Friday

• 8 working hours per day with 1-hour lunch break

• Working schedule between 9:00 AM and 6:00 PM

• Off on Saturdays and Sundays

• Observe Singapore Public Holidays

Efficient Client Support

• Respond to client enquiries via hotline and email, providing accurate information, guidance, and timely resolutions.

• Deliver exceptional customer service with professionalism, empathy, and a customer-first mindset.

• Ensure all client interactions are handled efficiently while maintaining high service standards.

Complaint Management and Resolution

• Investigate customer complaints thoroughly and coordinate with internal teams to identify and implement appropriate solutions.

• Escalate critical issues promptly when required and ensure clients are kept informed throughout the resolution process.

• Monitor and track complaint cases to support continuous service improvement.

Customer Feedback and Advocacy

• Gather, analyse, and report customer feedback, preferences, and pain points to support business improvements.

• Act as a key liaison between clients and internal stakeholders.

• Highlight urgent concerns and recommend improvement opportunities to management.

Customer Satisfaction and Retention

• Support initiatives aimed at enhancing customer satisfaction and loyalty.

• Build strong, long-term client relationships through proactive engagement and personalised support.

• Anticipate customer needs and provide solutions that improve overall client experience.

Support for Key Account Management

• Prepare comprehensive account reports highlighting trends, insights, risks, and growth opportunities.

• Monitor client health metrics and proactively identify potential issues to support retention efforts.

• Collaborate with Key Account Managers to strengthen client relationships and business outcomes.

Additional Responsibilities

• Perform ad-hoc assignments and special projects as directed by management.

• Contribute to team and organisational objectives through cross-functional collaboration.

Your Safety and Data Security Matter to Us.
Manpower is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment.

If you receive suspicious outreach claiming to be from us, please contact *************

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• Medical Insurance
• Allowance Provided
• Overtime Pay
• Annual Bonus