全职 Customer Experience Associate 工作, 薪水 up to MYR 3,000, Livingstone Healthcare Sdn. Bhd. Selangor 公司招聘中 - Ricebowl

• A Diploma or Bachelor's Degree. Fresh Graduates are encouraged to apply.

• 1-2 years of experience in customer service or in beauty industry will be advantageous.

• Must be very fluent in Bahasa Malaysia and English, both written and verbal.

• Someone who loves health & beauty products and enjoys connecting with people.

• Versatile and flexible to attend to customers on odd hours e.g. night and/or weekends, especially during high traffic campaign period.

Our Customer Care Executive will be responsible in responding to all online customer enquiries and manage a good relationship with all our customers.

Main Responsibilities

1. Customer Care & Chat Support

   • Respond to customer enquiries on ecommerce platforms, WhatsApp, and social media.

   • Communicate with customer empathy, patience, and reassurance, especially in emotional or stressful situations.

   • Assist customers with product explanation and recommendation, order tracking, returns and refunds.

   • Handle conversations professionally, without judgment or blame.

   • Work closely with Ecommerce team to resolve complex cases.

2. Customer Reviews & Feedback

   • Respond to all customer reviews and FAQs on ecommerce platforms.

   • Record and feedback poor reviews for internal evaluations.

3. Identify Sales Opportunity and Continuous Improvement

   • Be proactive and take opportunity in promoting product and campaign deals via chat to improve sales conversion.

   • Capture and share customers sentiment towards our product and services.

   • Must meet KPI such as response time, chat completion rate, and customer satisfaction rate.

• Training Provided
• Annual Leave
• Flexible Working Hours