jobs in Livingstone Healthcare Sdn. Bhd.

全职 Customer Care Executive (Ecommerce) 工作, 薪水 up to MYR 3,000, Livingstone Healthcare Sdn. Bhd. Selangor 公司招聘中 - Ricebowl

Customer Care Executive (Ecommerce)

Livingstone Healthcare Sdn. Bhd.

Livingstone Healthcare Sdn. Bhd. is top company
MYR2,000 - MYR3,000 每月

全职

Petaling Jaya, Selangor

Fresh Graduates
少于 0 人申请此工作。你被录取的机率蛮高哦!
Posted a day ago • Closing 19 Sep 2026
少于 0 人申请此工作。你被录取的机率蛮高哦!
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工作地点

  • Jalan Teknologi 3/1 Petaling Jaya Selangor Malaysia 47810

职位描述

任职资格

  • A Diploma or Bachelor's Degree. Fresh Graduates are encouraged to apply.

  • 1-2 years of experience in customer service or in beauty industry will be advantageous.

  • Must be very fluent in Bahasa Malaysia and English, both written and verbal.

  • Someone who loves health & beauty products and enjoys connecting with people.

  • Versatile and flexible to attend to customers on odd hours e.g. night and/or weekends, especially during high traffic campaign period.

岗位职责

Our Customer Care Executive will be responsible in responding to all online customer enquiries and manage a good relationship with all our customers.

Main Responsibilities

  • Customer Care & Chat Support

    • Respond to customer enquiries on ecommerce platforms, WhatsApp, and social media.

    • Communicate with customer empathy, patience, and reassurance, especially in emotional or stressful situations.

    • Assist customers with product explanation and recommendation, order tracking, returns and refunds.

    • Handle conversations professionally, without judgment or blame.

    • Work closely with Ecommerce team to resolve complex cases.

  • Customer Reviews & Feedback

    • Respond to all customer reviews and FAQs on ecommerce platforms.

    • Record and feedback poor reviews for internal evaluations.

  • Identify Sales Opportunity and Continuous Improvement

    • Be proactive and take opportunity in promoting product and campaign deals via chat to improve sales conversion.

    • Capture and share customers sentiment towards our product and services.

    • Must meet KPI such as response time, chat completion rate, and customer satisfaction rate.

    • 好处

    • Training Provided
    • Annual Leave
    • Flexible Working Hours

    所需技能

    Customer Support Customer Care Customer service Customer Feedback

    如何乘坐公共交通前往这家公司？

    Petaling Jaya

    附近的公共交通

    MRT

    • KWASA SENTRAL

      1.3 km

    • KOTA DAMANSARA

      1.4 km

    • KWASA DAMANSARA

      1.7 km

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