全职 Field Support Engineer 工作, 薪水 up to MYR 4,900, Weike Gaming Technology (M) Selangor 公司招聘中 - Ricebowl

Degree in Information Technology, Computer Science, Software Engineering, Electronics Engineering, or related field.

Minimum 1–2 years of experience in technical support, system support, or electronic product support.

Fluent in local languages; Mandarin proficiency is preferred for work communication.

Strong troubleshooting, analytical, and problem-solving skills.

Good communication and customer service skills.

Able to work independently and manage tasks effectively in a remote work environment.

Willing to travel within Malaysia and overseas when required.

Provide onsite technical support, maintenance, and troubleshooting services for customers.

Diagnose and resolve system and electronic product issues in a timely manner.

Create, update, and manage support tickets accurately.

Assist customers in resolving technical issues using internal knowledge resources.

Ensure all support cases are handled within the agreed service level (SLA).

Prepare service reports and maintain proper documentation after each support assignment.

Build and maintain good relationships with customers by providing professional after-sales support.

Work closely with internal support teams to ensure efficient issue resolution.