ITSM Change Manager

IT Business Solutions Sdn Bhd

Undisclosed

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Posted 13 days ago • Closing 29 Oct 2026

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职位描述

任职资格

Bachelor’s degree in Computer science or related disciplines
7 years of working experience in ITSM Change and Release management
Follow local Malaysia working hours however able to work on public holidays in an event there is support other countries (Necessary time off or replacement leave will be provided)
Understand and apply Change and Release management principles according to industrial best practices.
Establish and implement internal Change and Release process and procedure.
Proficiency in tracking and controlling Changes in software and hardware configurations
Well versed in ServiceNow Change and Release management function
Effective communication, organizational change management ability, and good interpersonal skills for promoting an inclusive team culture.
Continuous improvement mindset
Passion for service excellence
ITIL certification is an added advantage.

岗位职责

Primary support of Malaysia Business Unit and running/reviewing changes for the
Indonesia Change Advisory Board (CAB)
To support other CABs activities when needed (not limited to Indonesia only)
Able to support other CAB activities when required (example Indonesia, Thailand and Philippines) – as a backup
Assess existing Change and Release management process and establish a framework which is industry best practice and compliant to Client Technology global process and policy standards.
Promote awareness of the importance of a structured Change control process, working with other service management functions to ensure effective operation of the change control process and the consistency of procedures.
Lead the adoption of a common Change and Release management tool (ServiceNow).
Ensure conformance to documentation and approval standards according to the release and deployment processes and procedures for both project and BAU code/data change
Facilitate CAB Review meetings with key IT and OE stakeholders, ensures that changes are properly impact-assessed and authorized
Enforce application management tools for software dependency, versioning and library/configuration control
Identify possible issues and risks related to change requests, enforce implementation of risk mitigation solution from project and BAU support teams
Handle Change and Release related escalations
Generate Change and Release status reports for OE and IT management periodically.

好处

All LRT MRT KTM Monorail

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