全职 Senior Executive, HQ Operations & Support 工作, 薪水 up to MYR 6,000, Carsome Selangor 公司招聘中 - Ricebowl

• Education: Bachelor’s Degree or Diploma in Business Administration, Operations Management, or a related field.

• Experience: Minimum 3 years of experience in operations, branch support, administration, or a related field. Experience in monitoring operational performance, TAT, and compliance is highly preferred.

• Flexibility & Mobility:

  • Willing to travel to branches across regions for operational support, audits, and training.

  • Possess a valid driving license (Class D) and own transportation.

  • Able to work after office hours, weekends, and public holidays when operationally required.

• Language Proficiency:Strong verbal and written communication skills in bothEnglish and Bahasa Malaysia.

• Technical Proficiency:Proficient in Microsoft Office suite, specificallyExcel(data analysis/reporting),Word, and PowerPoint (presentations).

Position Overview

We are seeking a highly organized, proactive, and results-driven Operations & Branch Support Executive to oversee daily branch operations, ensure strict compliance, and drive turnaround time (TAT) efficiency. In this role, you will act as a key liaison between central management and branch teams, ensuring smooth operational execution, conducting operational training, and resolving issue escalations in a fast-paced environment.

Key Responsibilities

• Branch Operations & Performance Monitoring: Monitor daily operational performance, compliance, and turnaround time (TAT) across assigned branches; identify bottlenecks and implement timely resolutions.

• Process & Administrative Support: Manage daily operational administration, including warranty issuance processes, operational reporting, and procedural audits.

• Stakeholder Coordination: Act as the primary point of contact between managers, branch staff, and internal stakeholders to ensure seamless communication and operational alignment.

• Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.

• Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.

• Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.

• Reporting & Analysis: Prepare performance reports, data analysis, and presentations using Microsoft Excel and PowerPoint to track operational trends and propose improvements.

• EPF
• SOCSO
• EIS
• Annual Leave
• Medical and Hospitalisation Leave