全职 Assistant Manager, Gallery Operations 工作, 薪水 up to MYR 6,000, Habib Jewels Johor 公司招聘中 - Ricebowl

• Minimum 3–5 years of experience in retail management, preferably in the luxury watch, jewelry or fashion industry

• Proven track record in meeting and exceeding sales targets

• Experience in leading, motivating and developing retail teams

Skills & Competencies

• Leadership Skills: Strong ability to lead by example, inspire teams and manage performance

• Sales-Driven: Results-oriented with excellent sales techniques and upselling skills

• Customer Service Excellence: Always focused on giving customers a great experience

• Product Knowledge: Have a strong appreciation for watches and the details that set them apart—brands, designs, and mechanics included

• Communication: Excellent verbal and written communication skills, with the ability to interact professionally with high-net-worth clients

• Team Management: Skilled in scheduling, delegating, training, and team performance evaluation

• Problem Solving: Good at staying calm and finding solutions when things go wrong—whether it’s a customer issue or an operational hiccup

• Visual Merchandising: Knowledge of visual standards, product presentation and brand alignment in store

• Inventory & Operations: Familiarity with inventory control, loss prevention and daily store operations

Personal Attributes

• Professional appearance and demeanor aligned with a luxury brand image.

• High level of integrity, reliability, and attention to detail.

• Ability to work flexible schedules, including weekends, holidays, and extended hours when necessary.

1. Sales & Business Development

• Lead the team to achieve and exceed sales targets and KPIs

• Analyze sales reports and market trends to identify opportunities for growth

• Support customer growth by improving how we use our CRM and connect with prospects

• Maintain deep knowledge of brands, product knowledge, pricing, features, and trends

2. Customer Experience

• Ensure the delivery of a premium and personalized customer experience at all times

• Resolve customer issues professionally and in align with company standards

• Grow a loyal customer base by focusing on connection and great service

• Maintain cleanliness and order in the gallery

3. Operations & Compliance

• Oversee all store operations including inventory control, cash handling, stock management and visual merchandising

• Ensure compliance with company policies, operational procedures and safety guidelines

• Maintain store appearance and uphold brand presentation standards

4. Attendance and punctuality

• Planning a scheduled duty roster to all staff

• Manpower planning to make sure store operations runs smooth

• Following the scheduled duty roster

• Maintain a good attendance history

5. Apply visual merchandising procedures and routines according to the guidelines by HQ

• Follow up on campaigns and sales/marketing activities

• Maintaining visual routines (e.g. guidelines, visual signage, price signs, etc.)

• Look after and maintain display and matching materials

• Update and maintain all visual merchandising information materials in gallery

6. Achieve sales target set

• Discuss on a daily sales target based on monthly allocated target

• Communicate the daily target in the daily morning briefings

• Communicate with HQ on sales environment, achievement and non-achievement on a daily basis

• Keep update with competitor’s activity

7. Ensure safety, security and administration procedures (SOPs) are followed

• Ensure CCTV is in working and recording conditions

• Ensure alarm system is working properly

• Ensure all keys in the boutique are kept properly and the quantity is correct at all times

• Ensure safebox is closed and locked at all times

8. Perform other related duties as required

• To be gallery’s key holder

• Attend training sessions

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• EIS
• Medical Insurance
• SOCSO