全职 Contact Center Agent 工作, 薪水 up to MYR 3,500 + bonus, Career Horizons Johor 公司招聘中 - Ricebowl

• Minimum SPM qualification.

• Minimum 2 years of relevant customer service experience.

• Able to communicate effectively in English, Bahasa Malaysia, and Mandarin to serve Mandarin-speaking customers.

• Computer literate.

• Pleasant, well-groomed, and customer-oriented personality.

• Basic beauty knowledge or experience will be an added advantage.

• Able to work on a rotational schedule when required.

Customer Service & Counter Operations

• Attend to members' and customers' enquiries professionally and courteously.

• Handle membership registrations, renewals, and account-related requests.

• Process product purchases, collections, returns, and exchanges.

• Provide accurate information on products, promotions, and company policies.

Cashiering & Transaction Processing

• Handle cash, credit card, e-wallet, and other payment transactions.

• Ensure all transactions are accurately recorded in the system.

• Perform daily cash reconciliation and submit reports as required.

Inventory & Product Handling

• Prepare products for customer collection and delivery.

• Monitor stock levels and report replenishment needs.

• Assist with stock receiving, transfers, and inventory counts.

Administrative Support

• Maintain accurate customer and transaction records.

• Prepare and file operational documents and reports.

• Assist with data entry and other administrative duties.

Customer Complaint Handling

• Handle customer feedback, enquiries, and complaints professionally.

• Escalate unresolved issues to the relevant departments.

• Follow up to ensure timely resolution and customer satisfaction.

Event & Operational Support

• Assist in company events, roadshows, pop-up stores, promotions, and recruitment activities.

• Support meeting room, demo room, and event room operations.

• Perform ad-hoc duties assigned by supervisors.

Compliance & Housekeeping

• Adhere to company policies, SOPs, and operational guidelines.

• Maintain cleanliness and professionalism at the service counter.

• Safeguard company assets, cash, inventory, and confidential information.

• Health insurance
• 13th Month Bonus
• Opportunities for promotion
• Professional development
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Performance Bonus
• 5 Working Days
• Medical Insurance
• Training Provided