全职 Customer Service & Operations Coordinator 工作, 薪水 up to MYR 1,800, Sittal Carpark Selangor 公司招聘中 - Ricebowl

• Minimum Diploma qualification in Business Administration, Customer Service, Information Technology, Operations Management, or a related field.

• Fresh graduates are encouraged to apply.

• Computer literate and proficient in Microsoft Office applications.

• Good communication skills in English & Bahasa Malaysia.

• Strong customer service and problem-solving skills.

• Able to work independently and under pressure.

• Willing to work rotational shifts, weekends, and public holidays.

• Possess own transport and a valid driving license.

• Willing to travel to company branches within Kuala Lumpur when operational support is required.

• Experience in customer service, call center operations, parking operations, CCTV monitoring, operations control center, or technical support will be an added advantage.
  
  Working Hours

• Rotational Shifts: (6 Working Days Per Week, 1 Rotational Rest Day)

• Working Hours: 7.5 hours per day (excluding 1-hour meal break).
  

Shift A

• 7:00 AM – 3:00 PM

Shift B

• 3:00 PM – 11:00 PM

Shift C

• 11:00 PM – 7:00 AM

• 30-minute meal break provided for each shift.

Why Join Us?

• Gain valuable experience in parking operations, customer service, and operations control center management.

• Learn troubleshooting, incident management, and site operations.

• Additional earning opportunities through overtime, rest day duties, and public holiday work.

• Stable employment with a growing parking management company.

• Handphone Allowance: RM50.00

• Full Attendance Incentive: RM200.00

• Shift Allowances: RM 150.00

• Only shortlisted candidates will be contacted for an interview.

• Monitor daily parking operations for all company branches from the Operations Control Centre.

• Attend to customer enquiries, complaints, and assistance requests via phone calls, WhatsApp, intercom systems, and parking management platforms.

• Coordinate with site personnel to ensure smooth operations and prompt resolution of issues.

• Investigate and respond to parking system issues, equipment failures, transaction disputes, and operational incidents.

• Provide first-level troubleshooting for PCs, modems, internet connectivity, parking equipment, and related systems.

• Escalate technical and operational issues to Management, vendors, or service providers when required.

• Prepare daily operational reports, incident reports, and branch updates.

• Ensure customer complaints and operational matters are handled professionally and resolved promptly.

• Provide operational support at company parking sites within Kuala Lumpur when required.

• EPF
• SOCSO
• EIS
• Annual Leave
• Medical Leave
• Full Attendance Incentive
• Overtime Payment (where applicable)
• Rest Day Payment (where applicable)
• Public Holiday Payment in accordance with the Employment Act
• Training Provided
• Career Advancement Opportunities
• Performance-Based Salary Review
• Friendly Working Environment
• Free Parking
• Professional Development Opportunities