全职 English - Mandarin Customer Service ExecutiveI Menara MCA RM4000 工作, 薪水 up to MYR 1,453.33, Tribe Business Services Federal Territory 公司招聘中 - Ricebowl

We are hiring Mandarin & English Customer Service Executives. This role is suitable for experienced customer service professionals who communicate confidently in English and Mandarin, and comfortable assisting Singapore customers in a professional contact centre environment.

Key responsibilities:

• Handle customer enquiries professionally through assigned communication channels.
• Provide accurate information and appropriate solutions based on established procedures.
• Assist customers with service-related enquiries, requests, and issues.
• Handle complaints professionally and escalate complex cases when required.
• Follow up on unresolved cases to ensure timely resolution.
• Maintain accurate records of customer interactions and case updates.
• Coordinate with internal teams when additional assistance is required.
• Meet established service quality, productivity, and operational KPIs.
• Maintain a positive and professional customer experience throughout every interaction.

Requirements:

• Minimum 2 years of customer service experience, preferably within BPO, contact centre, telecommunications, utilities, or other service industries.
• Fluent in English and Mandarin, both spoken and written.
• Confident communicating with and supporting Singapore customers.
• Strong communication, active listening, problem-solving, and customer-handling skills.
• Able to handle enquiries and complaints professionally.
• Comfortable working in a KPI-driven customer service environment.
• Able to work on-site at Menara MCA, Kuala Lumpur.
• Available to work Monday–Friday, 9:00 AM–6:00 PM.

If you believe this role is a good fit for you, we would love to hear from you. Please send your updated CV via WhatsApp to Jeselyn ************* for immediate review.

Shortlisted candidates will be contacted for the next step in the selection process.

Pay: RM1,453.33 per month

Application Question(s):

• How many years of customer service/contact centre experience do you have?
• Are you fluent in Mandarin & English, spoken and written?
• Are you experienced in handling customer enquiries and complaints?
• Are you comfortable with RM4,000 and fully onsite work?
• If selected, how soon can you start?

Work Location: In person