全职 Customer Success Manager (Singapore-Indonesia) 工作, 薪水 up to SGD 7,500, GPTW INSTITUTE (SINGAPORE) PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Ready to lead customer success initiatives and make every workplace agreat place to work for all?

Great Place To Work ASEAN & ANZ is seeking a Customer Success Manager based in Singapore to support our clients in Singapore and Indonesia. If you’re a natural leader who excels at guiding teams, influencing stakeholders, and delivering great client outcomes, this role is for you.

What You'll Do:
Drive Customer Excellence:
Own a portfolio of high-value accounts across multiple countries, ensuring exceptional customer experiences and measurable success outcomes

Maximize Customer Value:
Lead product adoption initiatives, monitor customer health metrics, and identify expansion opportunities that drive mutual growth

Build Strategic Relationships:
Serve as a trusted advisor to key decision-makers, understanding their business goals and aligning our solutions to deliver maximum impact

Lead Retention & Growth:
Develop and execute account plans, support contract renewals, and collaborate with sales teams on upselling opportunities

Champion Customer Voice:
Advocate for customer needs internally, resolve complex issues, and drive continuous improvement across our organization

What You Bring:
Experience That Matters:
3-5 years in Customer Success with a proven track record of achieving KPIs and driving customer retention

Results-Driven Leadership:
Demonstrated ability to lead initiatives, influence stakeholders, and deliver measurable outcomes that impact business growth

Strategic Thinking:
Strong analytical skills with experience in customer health monitoring, account planning, and expansion strategy development

Relationship Building:
Exceptional communication and stakeholder management skills with a customer-centric mindset

Project Management Excellence:
Proven ability to manage multiple complex projects simultaneously while maintaining high standards of delivery

Why Join Our Team:
Purpose-Driven Mission:
Help organizations worldwide create better workplace cultures and employee experiences

Growth Opportunities:
Be part of a rapidly expanding global organization with opportunities for career advancement

Hybrid Flexibility:
Enjoy the benefits of hybrid working in our Singapore office

Competitive Package:
Attractive salary, benefits, and performance-based incentives

Collaborative Culture:
Work with a passionate team guided by our values

Technical Requirements:
Bachelor's degree or equivalent experience

Proficiency in CRM platforms and data analysis tools

Experience with customer success metrics and KPI management

Strong written and verbal communication skills in English and Bahasa

Success Metrics You'll Own:
Customer satisfaction scores (target: 8.5/10+)

Customer retention and expansion rates

Product adoption and utilization metrics

Revenue growth within existing accounts

Ready to shape the future of workplace culture?

Join us in creating workplaces where everyone thrives! We're looking forsomeone who embodies our values and is excited to make a meaningful impact onorganizations across ASEAN and ANZ.

Apply now and become part of something bigger than yourself.

Great Place to Work is the global leader in culture consulting and in employer branding. We have local offices in 60 countries and survey in over 100 countries. Annually, our surveys represent the voices of 10 million employees around the world and we publish 140 Best Workplaces Lists globally.

In Singapore, GPTW Institute is responsible for the delivery of the Great Place to Work service offering to Singapore and the surrounding ASEAN countries.