We are seeking a dynamic and detail-oriented Leasing & Retail Assistant Manager to drive our leasing strategies and oversee day-to-day retail operations. In this dual-focus role, you will play a key part in maximizing tenant occupancy, nurturing strong stakeholder relationships, and ensuring our mall maintains exceptional safety, operational, and aesthetic standards.
Key Responsibilities
Leasing & Tenant Management
- Tenant Acquisition: Source and secure potential tenants to maintain optimal occupancy and vibrant retail mix.
- Leases & Agreements: Manage lease terms, rental rates, renewals, and tenancy agreements from negotiation to final execution.
- Proposals & Reporting: Prepare comprehensive leasing proposals for management approval, alongside regular leasing and tenant performance reports.
- Lifecycle Management: Oversee the full lease lifecycle, including lease expiries, renewals, handovers, and takeovers of premises.
- Relationship Building: Maintain proactive, positive, and collaborative relationships with tenants to ensure long-term retention.
- Documentation: Maintain accurate documentation, filing systems, and records for all leasing agreements and tenant files.
Retail Operations & Mall Management
- Operational Oversight: Oversee daily tenant operations to ensure strict compliance with mall rules, regulations, and guidelines.
- Standards & Compliance: Ensure all tenant shopfronts, visual displays, and customer service standards align with overarching mall guidelines.
- Facilities Coordination: Liaise closely with the facilities team to uphold rigorous safety, cleanliness, and operational standards throughout the property.
- Marketing Collaboration: Partner with the marketing team to coordinate mall-wide campaigns, promotional events, and drive tenant participation.
- Issue Resolution: Act as the primary operational communication bridge between tenants and management, handling day-to-day issues efficiently.
- Conflict & Feedback Management: Handle tenant feedback, address complaints promptly, and resolve operational disputes.
- Parking Services: Manage and oversee parking validation processes and related inquiries.
Pay: RM5,000.00 - RM5,500.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person