全职 Team Lead – Business Operation 工作, 薪水 up to MYR 4,000, Xetron Solutions Federal Territory 公司招聘中 - Ricebowl

Position: Team Lead – Business Operations
Division: Finance Business Support

Responsibilities:

• Manage and coordinate the end-to-end Order-to-Cash (OTC) process, including sales order processing, order fulfillment, billing, and related activities.
• Serve as the key liaison between Sales, Procurement, customers, vendors, and internal stakeholders to ensure smooth and timely order fulfillment.
• Support the Sales team with sales order processing, billing, and related administrative matters.
• Monitor order progress and ensure all deliverables are completed accurately and within the agreed timelines.
• Handle customer enquiries and operational requests, coordinating with the relevant internal teams to provide timely solutions.
• Ensure business operations and processes are carried out in accordance with company policies, procedures, and guidelines.
• Coordinate with internal and external stakeholders to resolve operational issues and follow up on outstanding matters.
• Prepare regular business operation reports and updates for the Business Operations Manager.
• Support the Business Operations Manager with ad-hoc projects and other business-related assignments.
• Maintain accurate documentation and records relating to sales orders, billing, customers, and operational activities.
• Communicate effectively with internal and external stakeholders and assist with negotiations and issue resolution when required.
• Build and maintain effective relationships with clients, vendors, partners, and other stakeholders.
• Communicate and engage with stakeholders at different levels, ranging from information sharing to negotiation, influencing, and supporting contract discussions.

Requirements:

• Able to make operational decisions that impact the Sales Department and its affiliates, with appropriate matters handled independently and more significant decisions referred to the superior for review and approval.
• Demonstrates initiative, problem-solving skills, and the ability to identify opportunities for process improvement.
• Able to contribute effectively to departmental and functional objectives.
• Strong communication and interpersonal skills, with the ability to work effectively with both internal and external stakeholders.
• Able to communicate information clearly and professionally to different levels of stakeholders.
• Comfortable interacting with clients, vendors, business partners, and internal teams.
• Able to communicate effectively across different situations, including information sharing, negotiation, influencing, and contract-related discussions.
• Based in Malaysia and willing to travel overseas for training, congresses, seminars, meetings, and other business requirements.

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Education:

• Bachelor's (Preferred)

Work Location: In person