1. Customer Assistance
- Respond to customer inquiries via phone, email, chat, or walk-in
- Provide accurate information about products and services
- Assist customers with orders, payments, and account issues
2. Complaint Handling
- Handle customer complaints professionally and politely
- Resolve issues efficiently or escalate to the relevant department
- Follow up to ensure customer satisfaction
3. Order & Service Support
- Process orders, returns, exchanges, and cancellations
- Update customer records and transaction details
- Track deliveries or service requests
4. Communication & Relationship Management
- Build positive relationships with customers
- Maintain professional communication at all times
- Gather customer feedback and report recurring issues
Pay: From RM1,800.00 per month
Benefits:
Work Location: In person