Field Service Manager

Company Confidential

MYR8,000 - MYR16,000 每月

最后机会申请此工作。

Posted 5 hours ago • Closing 15 Oct 2027

最后机会申请此工作。

保存

工作地点

职位描述

任职资格

Bachelor's degree or Diploma in Mechanical Engineering, Electrical & Electronic Engineering, Mechatronics, Automation or a related discipline.
Minimum 5–8 years of relevant experience in field service, equipment engineering, automation or machine building, with supervisory or managerial experience preferred.
Strong knowledge of industrial automation equipment, machine installation, commissioning, troubleshooting and maintenance.
Proven ability to lead technical teams and manage customer service operations.
Excellent problem-solving, communication, customer management and coordination skills.
Willing to travel extensively overseas and locally, and provide on-call support when required.
Able to work independently under pressure and manage urgent customer issues.
Good command of English; additional languages are an advantage.

岗位职责

Manage and oversee field service operations, including equipment installation, commissioning, maintenance, troubleshooting and repair.
Lead, coach and develop field service engineers and technicians to ensure effective service delivery and technical competency.
Coordinate domestic and overseas customer site visits, service schedules, manpower allocation and emergency support.
Provide on-call technical support and respond promptly to urgent customer issues to minimise equipment downtime.
Work closely with Engineering, Project Management, Production and Quality teams to resolve technical issues and improve equipment performance.
Monitor service performance, customer satisfaction, response time, service costs and team productivity.
Establish and improve service procedures, preventive maintenance plans, troubleshooting guidelines and technical documentation.
Manage customer escalations and ensure timely follow-up and resolution of service-related issues.
Identify opportunities for service improvement, spare parts sales and additional customer support services.
Ensure compliance with company procedures, customer requirements, workplace safety standards and relevant site regulations.
Prepare service reports, analyse recurring technical issues and recommend corrective and preventive actions.
Perform other duties as assigned by management.

好处

重要安全守则

申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。

了解更多

现在申请

全职 Field Service Manager 工作, 薪水 up to MYR 16,000, Pulau Pinang 公司招聘中 - Ricebowl