全职 Customer Service Officer 工作, 薪水 up to SGD 3,800, NORVEXA PTE LTD North Region (Singapore) 公司招聘中 - Ricebowl

Job Summary
Join our customer service team as a Customer Services Officer, supporting passengers and customers across call centre, reservations and ticketing, and passenger relations channels. You will deliver courteous, accurate and timely assistance, helping to ensure a positive experience at every touchpoint. We value merit, celebrate multiculturalism and support work-life balance.

Job Description

Handle customer enquiries, reservations, ticketing, amendments and refunds via phone, email, chat and in-person channels, ensuring accuracy and compliance with company policies.
Respond to feedback, complaints and service disruptions with empathy, resolving issues promptly or escalating them to the relevant teams where necessary.
Maintain precise records of customer interactions and transactions using reservation and customer management systems.
Collaborate with colleagues across departments to improve service quality and meet agreed performance standards.

Job Requirements

Minimum GCE O-Level, Nitec or equivalent relevant diplomas are welcome. Prior customer service experience is advantageous, and fresh graduates are encouraged to apply.
Excellent communication skills in English proficiency in additional languages is an advantage.
Strong problem-solving skills, patience and a customer-focused attitude, with the ability to remain composed under pressure.
Basic computer literacy and willingness to work shifts, including weekends and public holidays, on a rotational basis.