全职 Experience Ambassador 工作, 薪水, JLL 公司招聘中 - Ricebowl

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Workplace Operations & Service Delivery

• Support the day-to-day workplace operations to ensure a seamless employee and visitor experience on Level 11.
• Conduct regular workplace walkthroughs to ensure spaces are operationally ready, safe, clean, and aligned with workplace standards.
• Monitor and coordinate workplace service requests, ensuring timely resolution and communication.
• Liaise with Facilities Management, Engineering, Security, Housekeeping, Culinary Services, and other support teams to ensure service excellence.
• Identify operational gaps and opportunities for continuous improvement.
• Escalate and update workplace issues appropriately and follow through until closure.

Employee Engagement & Community Building

• Support the planning and execution of workplace experience initiatives, wellness programs, employee events, and community engagement activities.
• Drive participation and awareness of workplace programs and services.
• Curate workplace moments that improve employee satisfaction, well-being, and sense of belonging.
• Gather employee feedback and insights to continuously enhance workplace experiences.
• Monthly reporting of HX events
• Support communication campaigns and engagement activities that promote organizational culture and workplace initiatives.

Space & Amenity Management

• Ensure workplace spaces, meeting rooms, collaboration areas, wellness facilities, and shared amenities are functioning effectively and maintained to expected standards.
• Support workplace readiness for meetings, town halls, training sessions, and special events.
• Partner with workplace stakeholders to optimize space utilization and employee experience.
• Monitor workplace aesthetics, cleanliness, and presentation standards.

Stakeholder & Client Relationship Management

• Build and maintain strong relationships with client representatives and workplace stakeholders.
• Understand client expectations and proactively support workplace experience objectives.
• Participate in client meetings and provide updates on workplace initiatives and service performance.
• Support the implementation of client-driven workplace experience programs and enhancements.

Administration & Reporting

• Maintain accurate records of workplace requests, feedback, incidents, and service recovery actions managed from/to SG Workplace Mailbox.
• Track workplace experience metrics and service performance indicators.
• Prepare reports, summaries, and presentations relating to workplace engagement activities and operational performance.
• Support audits, compliance activities, workplace inspections, and governance requirements.
• Monthly utility & rental payment submissions, track utility consumption trend.
• Manage planned Move Requests and Locker management for PLG

Visitor Management (L11)

• Provide personable and efficient visitor welcoming services.
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.

Feedback Management:

• Conducting employee surveys and gathering feedback.
• Analyzing feedback data to identify trends and areas for improvement.
• Implementing changes based on employee feedback.

Conference Meeting Room Booking (L11)

• Assist & educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnaround of meeting rooms.
• Communicate with housekeeping team on cleanliness maintenance before and after events.
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.

Core Competencies
Ø Customer Service Excellence
Ø Hospitality Mindset
Ø Communication & Relationship Building
Ø Attention to Detail
Ø Problem Solving & Conflict Resolution
Ø Teamwork & Collaboration
Ø Adaptability & Professionalism

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.