Company Overview
- Jones Lang LaSalle (NYSE: JLL) is a global professional services and investment management firm specializing in real estate. Operating in 70 countries, JLL manages 3.0 billion sq ft of property and US$47.6 billion in real estate assets, delivering value to clients worldwide.
Job Summary
Lead and manage facility and utility operations to support manufacturing and business activities, ensuring compliance with safety, quality, and regulatory standards. Drive continuous improvement, team development, and client engagement to meet operational and financial targets.
Responsibilities
- Direct daily facility and utility operations to support manufacturing, laboratory, or business activities, ensuring operational effectiveness
- Develop and implement maintenance strategies and plans to achieve maintenance targets and KPIs
- Initiate and update site field manuals and SOPs to maintain operational standards
- Build and maintain proactive customer relationships through regular engagement and communication
- Lead the team to meet safety, quality, compliance, service, and performance standards consistently
- Act as a visible safety leader by coaching proactive safety behaviors and ensuring EHS culture adherence
- Ensure all regulatory, JLL, and client safety standards are met, including proper use of PPE and LOTO devices
- Investigate and report EHS incidents, near misses, and best practices; support accident investigations
- Conduct risk assessments and method statements for all team and vendor work, mitigating hazards proactively
- Establish and manage regular EHS self-inspections and implement corrective action plans
- Ensure timely completion and documentation of all mandatory EHS and quality training for audit readiness
- Lead quality management by enforcing adherence to SOPs and quality policies, embedding quality risk management in decisions
- Report and share quality issues, incidents, and best practices promptly
- Support GMP incident investigations and CAPA development and completion
- Participate in internal and external audits, including regulator and customer audits
- Review and update quality and compliance documents such as change control, deviation investigations, SOPs, and validation protocols
- Manage infrastructure and compliance documentation, including maintenance logs and drawings
- Oversee GMP spare parts identification and management
- Ensure subcontractors comply with GxP and change control requirements
- Review and approve internal/external change requests, incident reports, service contracts, and staffing changes
- Develop and maintain healthy client relationships through proactive communication and feedback on operations
- Lead compliance by reinforcing the Code of Ethics, ensuring ABAC policy adherence, and promoting transparent reporting of compliance issues
- Identify GMP-relevant activities and provide audit support aligned with client SOW requirements
- Review and update corrective and preventive maintenance (CM/EM) work orders and PM activities regularly
- Serve as a discipline leader by promoting professionalism, customer focus, and continuous improvement
- Recruit, train, supervise, and appraise site staff, ensuring robust personal development and performance management
- Optimize business processes and implement cost-saving initiatives to enhance productivity and client value
- Manage budgets by negotiating with stakeholders, certifying vendor work, and reviewing invoices for accuracy
- Develop technical scopes of work for vendor contracts and coordinate with procurement for approvals
- Prepare and oversee training matrices to ensure team members receive required training
- Monitor and report key performance indicators (KPIs), overtime, costs, EHS, quality, and incidents periodically
- Ensure operations comply with client and JLL policies and processes
Required competencies and certifications
- Bachelor’s degree or higher in engineering or relevant discipline
- Minimum 10 years of experience in engineering operations and facilities/process equipment maintenance
- At least 5 years of facilities/equipment maintenance experience in a GxP environment
- Minimum 5 years of team management experience
- Knowledge of local regulations for site facilities management
- Understanding of EHS procedures and GMP utilities (CU, HVAC, EMS, etc.)
- Familiarity with GxP quality system requirements including deviation, change control, CAPA, risk management, and documentation management
- Experience with GMP/non-GMP maintenance and calibration practices (PM, PdM, CM, EM)
- Skills in client and vendor management, KPI management, and people development
- Ability to train and coach staff to meet operational requirements
- Proficiency in troubleshooting, analysis, and continuous improvement methodologies
- Experience with CMMS/SAP and automation systems (BMS, EMS, SCADA)
Preferred competencies and qualifications
- Experience in GMP and GEP work environments
- Exposure to client and regulator audits (FDA, cFDA, etc.)
- Capital project management experience
- Background in pharmaceutical, life science, or biopharma manufacturing
- Experience working in international companies
- Knowledge of life science/pharma/biopharma processes
- Familiarity with engineering design standards and reading technical drawings
- Understanding of maintenance excellence tools such as FMEA and RCA
- Knowledge of GEP standards (ASME) and Lean Six Sigma methodologies