Job Description:
Role: IT Operations Manager (Applications)
Nature of Services:
- Management of administration and support of the Authority’s IT applications and services in meeting Service Level Agreement and IT security policies.
- Manage and monitor the incident and problem management of Authority’s IT applications and services.
- Develop guideline, process and procedures to continuously improve incidents management, escalation and systems monitoring.
- Manage contracts and budget of the assigned IT applications and services.
- Provide application support in all stages of development, testing and production.
Required Role’s competencies, skills & knowledge
- Relevant credentials and qualifications.
- Minimum 3 years of relevant experience in perfoming the Role.