全职 IT Governance Analyst 工作, 薪水, STRATO SOLUTIONS SDN BHD Federal Territory 公司招聘中 - Ricebowl

Location: Kuala Lumpur (Dua Sentra

Industry: Utilities / Energy

Contract Duration: 12 Months (Renewable)

We are looking for an IT Governance Analyst to support IT service performance monitoring, governance, compliance, and contractual oversight. The role involves analysing service delivery performance, assessing operational processes, ensuring alignment with our client’s policies and contractual obligations, and supporting audit readiness and governance reporting.

Responsibilities

• Monitor and analyse IT service performance trends to ensure achievement of agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identify service gaps, and provide actionable insights for continuous service improvement.
• Strengthen IT governance and compliance oversight through regular control reviews, compliance monitoring, and adherence to internal policies, audit requirements, and relevant regulatory expectations.
• Support internal contractual monitoring to ensure IT service delivery aligns with contractual terms, agreed service levels, renewal requirements, and risk mitigation commitments.
• Conduct policy, process, and operational assessments to ensure alignment with TNB policies, identify improvement opportunities, and support effective policy implementation across relevant stakeholders.
• Support audit readiness and governance reporting through evidence management, issue tracking, remediation monitoring, and timely preparation of management reports for leadership.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• 5–8 years of relevant working experience in IT service management, IT governance, compliance, service performance monitoring, or operational support.
• Experience in monitoring and analysing Service Level Agreement (SLA) and Key Performance Indicator (KPI) performance.
• Knowledge of IT governance, compliance monitoring, internal controls, audit processes, and risk management.
• Experience in contractual monitoring, service level management, or service provider performance monitoring is an advantage.
• Familiarity with organisational policies, operational procedures, and governance requirements.
• Strong analytical, reporting, documentation, and problem-solving skills.
• Good communication and stakeholder management skills.