The Operations Executive shall report to the Manager or any other person who may be appointed by the Management from time to time.
Scope of responsibilities
Responsible for the daily operation requirements of Agape Services Pte Ltd, a social enterprise of Far East Organization, which includes operations and general administration duties of the social enterprise.
Duties and Responsibilities
Provide overall administration support to the Operations Team
Coordinate with internal and external stakeholders such as clients and contractors to ensure order fulfilment and proper documentation and billing
Liaise, coordinate, plan job assignments for contractors according to work schedule and requirements while ensuring that budget and cost are in control
Administer the procurement process, this includes sourcing, requesting quotes in accordance with the procurement policy, obtaining approval, coordinating with vendors for the delivery of goods and services, and managing post-delivery actions
Communicate and liaise with clients on their job request, prepare pricing and costing in accordance with the framework which includes seeking approval of the proposed quotation, issuance of quotations, issuance of service delivery reports, etc
Manage inventory systems, including machinery, equipment and consumables. This involves conducting regular stock checks, administering records to track incoming and outgoing stock, and ensuring proper inventory management
Maintain and analyse staff incentives, compliment, complaint and engagement feedback trackers, and recommend appropriate follow-up actions
Prepare and coordinate with the Operations Team and Finance Department on monthly and ad-hoc billing for completed works, including the calculation of liquidated damages and preparation of the corresponding credit notes
Assist on overtime claims on the Time-Management System in accordance with time sheets approved by Manager
Support staff engagement initiatives by preparing monthly newsletters, planning employee activities and festive celebrations, developing Electronic Direct Mail (EDM) and training interactive quizzes to encourage participation
Any other administrative and operational duties assigned
Requirements
Diploma in any field
At least 1 year of relevant experience
Proficiency in MS Office preferred
Highly resourceful, independent and able to work in a fast-paced environment
Excellent communication, organizational and interpersonal skills
Adaptable, resilient and able to work under pressure
Self-driven nature with strong attention to detail
The scope of duties and responsibilities may be enlarged or reduced at the Management’s discretion, depending on the requirements of Management’s assessment of your performance.
Agape Services is a social enterprise under Far East Organization. We offer services in laundry, cleaning, floral and corporate gifts, moving and disposal as well as minor renovation works.