The Process

Even though Artificial Intelligence is something that we really love, when it comes to your application we are a bit old school. With that being said, we manually go over every CV and try to provide tailor made feedback (no ChatGPT). For the Operations Executive it will look like this:

CV & Video Triage
Technical Assessment (Online)
1st Interview - People & Operations (Online)
2nd Interview - Hiring Manager (Online)
Final Interview- Founder Interview (Face to Face in Kuala Lumpur)

Onboarding

This will be your roadmap for the first 3 months. Although we’re a fully remote, we believe face-to-face learning makes onboarding much smoother, so the first two weeks will be at our Kuala Lumpur co-working space (Co-labs the Starling Mall), followed by weekly in-person sessions

1st Month

Observe the Customer Success team’s day-to-day tasks to understand how projects are run
Learn how to script surveys onto our proprietary platform by shadowing team members and doing practice projects
Learn how the Panel / Fieldwork team cleans and prepares data
Begin updating knowledge base articles under supervision
Get familiar with the team’s Kanban board system and learn how to keep it updated
Review numbers in client reports for live projects under supervision

2nd Month

Independently script surveys of simple to medium complexity
Liaise with translation houses to manage survey translations
Take ownership of keeping project Kanban boards up to date
Support the team with routine data cleaning tasks
Draft and publish new internal guides and knowledge base articles with minimal supervision.
Prepare processed data under supervision for live projects
Take part in basic data analysis under supervision for live projects
Review numbers in client reports for live projects under supervision

3rd Month

Fully manage the operational backend of small-scale research projects
Take ownership of updating and maintaining multiple knowledge base sections
Suggest improvements for internal processes and documentation
Prepare processed data for live projects with minimal supervision
Take part in basic data analysis for live projects with minimal supervision
Review numbers in client reports for live projects with minimal supervision
Provide ongoing support to the Research & Customer Success team and the Panel team

“With who?” you might be asking. Well, lucky enough Ellana our Customer Success Queen will guide you

The Offer

Monthly salary between RM2,800.00 - RM3,300.00
Unlimited vacation days
Remote company where flexibility is King/Queen
Medical insurance (After probation)
Laptop
Company Retreats a.k.a. our Work Hard, Party Harder Sessions (3x per year)

Growth Path

While this role is not client-facing, there are multiple pathways for growth in Vase.ai. The Operations Executive could potentially:

Grow into a Researcher role in the Research & Customer Success team
Advance into a Senior Executive role, overseeing and executing tasks around research design as well as reporting for clients’ research
Move laterally into other teams within the company such as the Product team, the Panel / Fieldwork team, or the Business Development team

Vase Technologies Sdn. Bhd.