Position: Regional Operations Manager (Tea & Coffee Shop)

Department: Operations

Reports to: Head of Operations

About the Role

We are seeking a highly motivated and experienced Regional Operations Manager to oversee multiple tea and coffee shop locations. The ideal candidate will be responsible for driving operational excellence, ensuring consistent brand standards, and maximizing profitability across the assigned region.

Key Responsibilities

Multi-Store Operations Management
Oversee daily operations of multiple tea/coffee shops within the region, ensuring efficiency, quality, and customer satisfaction.
Implement and monitor standardized operating procedures (SOPs) to maintain product consistency and service quality.
Business Performance & Growth
Analyze sales, costs, and profitability of each store; develop action plans to meet and exceed regional targets.
Identify opportunities for revenue growth, cost optimization, and market expansion within the region.
Team Leadership & Development
Lead, train, and mentor store managers; foster a positive and high-performance team culture.
Conduct regular performance reviews, provide coaching, and support career development for store staff.
Quality Control & Brand Compliance
Ensure all stores adhere to food safety, hygiene, and brand presentation standards.
Collaborate with the product development team to launch new menus and maintain product quality.
Customer Experience & Community Engagement
Monitor customer feedback and online reviews; implement improvements to enhance the overall experience.
Develop local marketing initiatives and community partnerships to boost brand visibility and loyalty.
Cross-Department Collaboration
Work closely with HR, Marketing, Supply Chain, and Finance departments to align regional operations with company goals.

Qualifications & Requirements

Education & Experience
Bachelor’s degree in Business Administration, Hospitality, or related field.
5+ years of multi-unit operations management experience in the F&B industry, preferably in tea/coffee or quick-service retail.
Core Competencies
Proven track record in driving sales growth and profitability across multiple locations.
Strong financial acumen, with experience in budgeting, P&L management, and data analysis.
Excellent leadership, communication, and problem-solving skills.
Familiarity with digital tools (POS systems, inventory management, reporting software).
Personal Attributes
Passionate about tea/coffee culture and customer experience.
Adaptable, proactive, and able to thrive in a fast-paced environment.
Willing to travel frequently within the region.

Preferred Qualifications

Experience with new store openings or market expansions.
Certification in food safety or hospitality management.
Knowledge of regional market trends and consumer preferences.

We Offer

Competitive salary with performance-based bonuses.
Comprehensive training and clear career progression paths.
Health benefits, employee wellness programs, and product discounts.
Opportunities to grow with a dynamic and innovative brand.

Pay: RM8,000.00 - RM10,000.00 per month

Work Location: In person

V Max 365 Holdings Sdn. Bhd.

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