Handle and coordinate import/export documentations, including customs permits, K2 forms and MAQIS permits and any regulatory related documents
Coordinate daily operations, inventory and receiving activities, ensuring goods and quantities are accurate and follow FIFO requirements to Singapore
Maintain accurate records of pallet colours and quantities to ensure proper tracking and prevent discrepancies with suppliers, customers and landlords
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Handle and process customer and sales invoices/documents accurately, including invoice preparation, verification, and record maintenance & promptly amending and updating invoices whenever there are changes.
Respond to customer enquiries through various communication channels, including phone calls, email, WhatsApp, online chat and e-commerce platforms such as Shopee, Lazada, TikTok and other relevant platforms, in a professional and friendly manner
Process customer orders, returns, and exchanges accurately and efficiently
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