SYKES (Shanghai) Co., Ltd 简介

Sykes Enterprises, Incorporated(Nasdaq: SYKE) is a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of sophisticated customer contact management solutions to Fortune 1000 companies and medium sized businesses around the world primarily in the communications, technology/consumer, financial services, healthcare and transportation and leisure industries. Our complete service offering helps our clients acquire, serve, retain and grow relationships with their customers. We have developed an extensive global reach with state-of-the-art customer contact management centers throughout the United States, Canada, Europe, Latin America, Asia and Africa.

Entering the China market at the industry's very early development stage, SYKES was and is the first and only foreign-owned customer contact center in mainland China and has been setting new horizons for customer contact management in China ever since. Whilst most of the outsourcers and in-house customer contact centres are struggling with quality services and profitability in China, SYKES China is enjoying steady growth and business expansion, managing about 1200 seats in Shanghai and Guangzhou together till now. Offering 9 languages support, including Mandarin, Cantonese, Taiwanese, English, Japanese, Korean, Thai, Bahasa and Indian, SYKES enables US and Pan European businesses to expand their product and services throughout Asia Pacific with the empathy and expertise needed to function in the local language and culture, and offer regional business a novelty choice of customer care outsourcing. SYKES does the job every day around the world. As of April 2008, our operations encompass:

30+ Years of Experience

80+ Global Centers

51,000+ Employees

24 Countries (30+ Languages)

Publicly Held

(NASDAQ “SYKE”)

Financially Strong