Servion Global Solutions MSC Sdn Bhd 简介

Serviont combines the best of breed technologies, products and strong systems integration skills as means to provide business response solutions to its customers.

Serviont offers solutions that encompass Multi-media Contact Centers, Computer Telephony Integration (CTI), Self-service channels like IVR, Web, Speech Recognition, Outbound Interactions in Dialers and Multi-media notifications & Workforce Optimization. Serviont delivers these solutions using products, platforms and a host of professional services.

Serviont provides turnkey Consultancy Services for Contact Centers. The Serviont Consultancy wing is actively involved in offering Consultancy Services that deploy Gap analysis, analyzing business needs, strengthening the strategy, architectural planning, call flow planning and operations / load planning.

The Systems Integration skills that Serviont has acquired over years are the single largest factors that contribute to the success of delivering Quality solutions. It includes a unique blend of skills in building interfaces to back-end hosts, CRM solutions, telecom infrastructure, desktop applications, networking, databases and middleware applications.

Servion is a CMM level 4 certified organisation present in 6 countries across the world servicing more than 300 customers. Servion currently employs more than 350 professionals. Servion is a MSC certified company in Malaysia.