The Relationship Manager (RM) plays a crucial role in managing the relationship with merchants. The role involves collaboration with various departments, including Operation, Finance, and IT, to deliver a seamless experience for merchants.

Relationship Management

Contribute to establishing long-term synergy and distribution networks in alignment with the company's strategic objectives.
Build and maintain strong relationships with key merchants and partner banks, ensuring satisfaction and loyalty.

Sales Monitoring and Expansion:

Monitor sales performance.
Recruit, convert, and retain merchants, adding terminals as needed, and facilitating the integration of new card schemes and e-wallets.
Conduct follow-ups on tag-on status, providing updates and training to merchants upon activation.
Oversee the seamless progress flow, from terminal deployment to successful merchant onboarding.

Product Promotion and Upselling

Assist in cross-selling and upselling other products and services to Merchants.
Encourage them to sign up for additional products and services

Support, Coordination and Training

Provide adept support, resolve merchant and bank inquiries, and ensure swift solutions to arising issues for a smooth merchant experience.
Collaborate with internal and external stakeholders for terminal applications, tag-on processes, and problem resolution - including terminal problems, payment discrepancies, double charges, account changes, statement concerns, relocation, MDR revisions, and monthly statement requests.
Provide training to merchants, ensuring they are well-versed in using terminals and understanding new product offerings.
Handle termination requests from merchants, conduct site visits for uncontactable merchants, and collect outstanding payments and associated charges. Request supporting documents as needed.
Check, provide invoices, and collect merchant maintenance fees and profit-sharing amounts.

Ad hoc Tasks and Continuous Learning

Undertake ad hoc tasks as required.
Stay informed about the latest industry trends through continuous training.

Revenue Harvest Sdn Bhd