• ServiceNow Certified Implementation Specialist (CIS – ITSM) – Required• Strong hands-on ServiceNow development experience• Proven experience implementing full ITSM suite• Experience with SAM and HAM modules• Strong CMDB architecture experience• Experience mapping enterprise processes to ServiceNow• Experience leading ServiceNow implementation projects• Strong stakeholder management skills• Able to work long-term onsite in Kuala Lumpur (Bangsar South)