NAaaaaaaa 简介

Associate, First Class Back Office Executive – Orange Egypt

April 2015 – Feb 2019

● Received customer’s complaints through the first party team (REP).

● sorted out customer's complaints (network, tariff or data) and communicated with the managerial levels for more authorities.

SR. Specialist, Call Center Executive (VIP customers) – Orange Egypt

Feb 2012 – April 2015

● Handled customer's requirements and technical issues while maintaining professionalism under pressure.

● Directly contacted third parties for escalating the complaints if needed.

● Provided information to the customers about packages.

● Promoted the company's new telecommunication products and services by up-selling.

SR. Specialist at Marketing – EERC (Egyptian Electronic Recycling Company)

Aug 2011 – Feb 2012

● Researched and analyzed market trends according to company’s capabilities.

● Communicated directly with clients and encouraged trusting relationships.

SR. Specialist, Sales – Orange Retail for Telecommunications

Oct 2010 – Aug 2011

● Sold telecommunications products and services with showing the devices specs to individuals and Installed new (lines/circuits/bundles/services) to meet established monthly quotas.