Responsibilities:

-Build and maintain strong relationships with key clients, ensuring satisfaction and fostering long-term partnerships.

-Serve as the primary point of contact for clients, addressing inquiries, concerns, and providing strategic advice.

-Regularly check in with clients to assess satisfaction and identify opportunities for improvement or growth.

-Develop and execute account strategies to achieve client goals while aligning with company objectives.

-Collaborate with clients to understand their needs and ensure services/products are tailored to meet those needs.

-Lead the development of account plans, timelines, and deliverables in collaboration with internal teams.

-Work closely with internal teams (sales, marketing, creative, finance, etc.) to ensure the successful delivery of services.

-Lead project teams, ensuring roles and responsibilities are clearly defined and deadlines are met.

-Mentor and guide junior team members, fostering a positive and productive work environment.

- Identify and pursue opportunities for account growth, up-selling, and cross-selling services/products.

-Collaborate with the sales team to bring in new clients and expand existing accounts.

-Stay updated on industry trends and competitor activities to offer clients innovative solutions.

-Oversee the execution of client projects, ensuring high-quality standards and timely delivery.

-Monitor budgets, timelines, and resources to ensure projects stay on track.

-Resolve any issues or challenges that may arise during the project lifecycle.

-Track account performance, preparing regular reports and updates for clients and internal teams.

-Analyze data to assess account health, measure success, and identify areas for improvement.

-Provide insights and recommendations to clients based on performance metrics.

Edge Design & Contracts Sdn Bhd