There are 2 vacancies - one at Bukit Raja, Shah Alam and one at Port Klang Free Zone, Selangor.

CLIENT

My client is a leading China logistics service provider offering freight forwarding, customs clearance, haulage, warehousing, distribution, contract logistics, cross border trucking, e-Commerce, etc. Since its inception in Malaysia in 2004, IT has achieved rapid growth and expansion with a logistics network that covers the entire Malaysia geography. Its customers include established companies in retail, consumer, e-commerce, semicon, IT, manufacturing and other sectors.

JOB SUMMARY:

To manage the client’s 3PL warehouse and ensure the operations, manpower and equipment are efficiently used covering warehouse operations & inventory, project management, client management, reporting management, HSSE and customer service to ensure all contractual KPIs and profitability are met.

KEY RESPONSIBILITIES:

Operations Management

• Responsible for the quality delivery of services contracted by the client, which include Warehousing, Inventory, Customer Service, Freight, Distribution, Value Added Service (Product Assembly, and Post-Delivery Service), etc.

• Provide the leadership to all teams in achieving the targets set for contractual KPIs.

• Set management controls to ensure all processes is measured, tracked, benchmarked, and reported, and all leakages are plugged and performance gaps are eliminated.

• Devise continuous process improvement (CPI) initiatives to resolve issues, support client growth plan, combat inflationary impact, or increase account profitability.

Project Management

• Ensure successful implementation of key client setup in accordance to timeline, KPI, budget allocated & client satisfaction level

• Ensure account profitability by working closely with the operation to control cost and eliminate leakages (unproductive, stock damage/loss, etc);

• Ensure successful set up of operations division (inbound / outbound / inventory / spares / return logistics / E-commerce)

Reporting Management

• Collaborate with internal departments to develop continuous process improvement (CPI) initiatives to enhance customer satisfaction.

• Work with Finance to prepare financial reports, analysis and commentary for management team review.

• Work with Finance to ensure invoicing to customers are relevant, accurate, and timely and no services are provided without charging.

• Work with Finance to ensure positive cash flow and negative working capital by acute management of accounts receivables and accounts payable.

Client Management

• Lead the weekly, monthly, and periodical operation review meeting with internal teams and the clients.

• Represent the company and be the primary point of contact for customers.

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

• Ensure contractual deliverables are achieved and take proactive action on shortcomings.

• Understand and seek resolutions to customer complaints and prevent additional issues by improving processes & eliminate causes.

• Communicate clearly the monthly/quarterly/annual performance to the customers.

• Keep accurate records pertaining to meetings and contacts with the customers.

Health, Safety, Security, and Environment (HSSE)

• Work closely with the company’s HSSE Head to ensure full compliance of internal, regulatory, and the client’s policies.

Others

Handle new tasks or additional responsibility as and when required by the management.

Agensi Pekerjaan Captalent Consulting Sdn. Bhd.