Monitor and lead online order fulfillment, inventory, return or exchange issues on the system in a timely manner.
Ensure and maintain an accurate product catalog (pricing, copy, imagery, etc.) on all marketplaces and own website.
Coordinate internal resources and collaborate with other departments such as operations, marketing, merchandising, Distribution center, IT support and other related departments to improve the overall efficiency of the e-commerce business and its performance.
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As the E-commerce Manager at Pazzion, you will play a key role in driving our online sales and ensuring a seamless shopping experience for our customers. You will be responsible for overseeing all aspects of our e-commerce operations. Your role will involve a blend of strategy development, website improvement and enhancement, project management, and data analysis to continuously improve our online performance.
Why Join Us?
Attractive salary packages with AWS and performance bonus
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Strongly focus on e-commerce performance, while improving UX at any step of the funnel, managing commercial and go-to-market plans from new products partnering with multiple teams (ecom, mktg, crm). Participate in the briefing for upcoming campaigns, putting collections, products, and promotional operations in the spotlight.
Reporting and P&L responsibility: oversee the financial planning and budgeting phase. Provide inputs and make adjustments to increase P&L targets. Manage weekly and monthly sales reporting – identify wins and opportunities to improve the plans.
Conduct ad hoc reporting on business, stock, and customer service metrics.
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Implement and scale e-retail engagement strategies, to leverage meaningfully customer’s journey, and drive significant growth on digital channels. Identify key business opportunities to grow business and drive consumer engagement.
Strongly focus on e-commerce performance, while improving UX at any step of the funnel, managing commercial and go-to-market plans from new products partnering with multiple teams (ecom, mktg, crm). Participate in the briefing for upcoming campaigns, putting collections, products, and promotional operations in the spotlight.
Reporting and P&L responsibility: oversee the financial planning and budgeting phase. Provide inputs and make adjustments to increase P&L targets. Manage weekly and monthly sales reporting – identify wins and opportunities to improve the plans.
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As part of country commercial team, E-commerce Manager Indonesia will be responsible for delivering sales target on key marketplaces, develop channel strategy covering marketplace official stores, 1P retailer B2B and 3P sellers. Accountable for online sell-out, driving day to day GMV revenues and E-com metrics in terms of traffic, conversion, basket size, repeat purchase, share of visibility/search, and driving content optimization and customer experience along path to purchase online journey, owning and managing the direct relationship with platforms.
Key Responsibilities
Develop online channel strategy based on channel insight and shopper insight in Indonesia. Initiate where-to-win directions and lead how-to-win executional plans on key marketplaces of Lazada, Shopee and Tokopedia and Tik Tok
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Plan and manage marketing activities, campaigns and content at online touch points, including but not limited to website, mobile app, WeChat mini program etc, to drive revenue of the online store.
2. User Experience Optimization:
Collaborate with UX/UI designers to optimize the user experience across digital touchpoints, ensuring a seamless and intuitive customer journey.
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Your responsibilities will include planning, implementing, and coordinating various aspects of the company’s e-commerce strategy, such as website design, customer service, web analytics, and web technologies.
Responsibilities
Develop and implement the company’s e-commerce strategy to improve website performance and grow the online presence.
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The successful candidate will be responsible for overseeing and managing the e-commerce department, with a focus on improving the efficiency of the online sales process.
Your responsibilities will include planning, implementing, and coordinating various aspects of the company’s e-commerce strategy, such as website design, customer service, web analytics, and web technologies.
3. Project Management: Lead end-to-end project management for eCommerce projects.
4. Performance Analysis: Monitor and analyze eCommerce performance metrics, identify areas for improvement, and implement optimization strategies to drive conversion and revenue growth.
5. Industry Trends and Innovation: Stay updated with the latest eCommerce industry trends, technologies, and best practices, and identify opportunities for innovation and competitive advantage.
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A multinational retail brand known for its minimalist and functional products across various categories, including household goods, apparel, food, and stationery. It emphasises simplicity, quality, and sustainability, with a focus on clean design and practicality.
Job Description
Developing and implementing an effective online sales strategy
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