AEON Credit Service (M) Berhad Hiring! Full Time Sales - service executive in Federal Territory - Ricebowl

Company Description AEON Credit Service (M) Berhad is a financial services company established in 1996 and listed on the Main Market of Bursa Malaysia Securities Berhad since 2007. Starting with Easy Payment schemes for consumer durables, the company has grown into a diversified provider of credit cards, prepaid cards, AEON Wallet app services, hire purchase financing for motor vehicles, and personal financing schemes. With the acquisition of AEON Insurance Brokers (M) Sdn. Bhd., the Group now distributes a range of conventional and takaful insurance products, including life insurance, through the AEON retail network and ecosystem. AEON Credit operates five regional offices, 63 branches and service centres across major shopping centres and towns, and collaborates with more than 8,100 merchant outlets nationwide. The Group continues to expand its customer-focused financial and insurance offerings, providing accessible and convenient services across Malaysia.

Role Description This is a full-time, on-site Sales & Service Executive role based in Putrajaya. The Sales & Service Executive will engage customers in branches and service centres, introduce and explain AEON Credit products such as personal financing, credit cards, Easy Payment schemes, and insurance solutions, and guide customers through application and approval processes. The role includes handling customer inquiries, resolving service issues, and ensuring a positive customer experience in line with company service standards. The individual will be responsible for meeting sales and service targets, conducting basic product and eligibility assessments, and maintaining accurate records in company systems. Daily tasks also involve collaborating with team members, adhering to regulatory and internal compliance requirements, and participating in promotional activities or campaigns as needed.

Qualifications

• Candidates should possess strong customer service and interpersonal skills, with the ability to communicate clearly and build trust with diverse customers.
• Candidates should possess sales, negotiation, and basic marketing skills to promote financial and insurance products effectively and achieve sales targets.
• Candidates should possess problem-solving and conflict-resolution skills to handle inquiries, complaints, and service issues in a professional manner.
• Candidates should possess basic financial literacy and product knowledge skills, enabling clear explanation of credit, financing, and insurance features and terms.
• Candidates should possess computer literacy skills, including the ability to work with standard office software and internal customer management systems.
• Candidates should possess organizational and time-management skills to manage multiple customer interactions and administrative tasks efficiently.
• Minimum qualification of SPM/Diploma or equivalent; experience in retail banking, consumer financing, or insurance services is an added advantage.
• Ability to work on-site in Putrajaya, including weekends or shifts as required, and a strong commitment to ethical conduct and regulatory compliance.