Sheraton Kuching Hotel Hiring! Full Time Executive Housekeeper in Sarawak - Ricebowl

Company Description Sheraton Kuching Hotel is a centrally located property in Kuching’s Golden Triangle, just a short drive from Kuching International Airport and steps from the Sarawak River and Kuching Waterfront Esplanade. The hotel offers easy access to key attractions such as Fort Margherita, Sarawak River Cruises, and the Darul Hana Bridge. Guests enjoy modern facilities including Sheraton Fitness, an infinity pool, vibrant dining at Nomadic, and private dining at Gujin and Ukemochi. The pillarless Grand Ballroom accommodates up to 500 guests with advanced lighting and LED screen, making it ideal for weddings and conferences. Contemporary rooms and suites feature high-speed WiFi, mini-fridges, IPTV-enabled LED TVs, and select accommodations provide club lounge access with river or city views.

Role Description The Executive Housekeeper is responsible for overseeing the daily operations of the housekeeping department to ensure all guest rooms, public areas, and back-of-house spaces are clean, well-maintained, and aligned with Sheraton brand standards. This full-time, on-site role based in Kuching includes managing housekeeping and laundry teams, planning work schedules, and coordinating room inspections. The Executive Housekeeper will monitor inventory of linens, guest supplies, and cleaning materials, and ensure proper usage and cost control. The role also involves training and coaching team members, handling guest feedback or special requests, and collaborating with Front Office, Engineering, and other departments to support smooth hotel operations. The Executive Housekeeper is expected to uphold safety and hygiene standards and contribute to a welcoming and efficient environment for guests and colleagues.

Qualifications

• Candidates should possess strong Laundry and housekeeping operations skills, including experience managing linen quality, cleaning standards, and equipment.
• Candidates should possess solid Communication and Customer Service skills to interact effectively with guests and colleagues and respond professionally to feedback and service requests.
• Candidates should possess excellent Organization Skills to manage schedules, room assignments, inventories, and departmental documentation.
• Candidates should possess Training and team leadership skills, with the ability to coach, mentor, and develop housekeeping and laundry team members.
• Previous experience in a supervisory or managerial housekeeping role in a hotel or resort environment is highly beneficial.
• Knowledge of health, safety, and hygiene regulations, as well as familiarity with hotel housekeeping systems and tools, is preferred.
• Ability to work flexible hours, including weekends and holidays, and to adapt to a fast-paced operational environment.
• Relevant hospitality or hotel management education or certifications are an advantage.