S8 Boutique Hotel Hiring! Full Time HOTEL SENIOR FRONT OFFICE EXECUTIVE in Selangor - Ricebowl

Senior Front Office Executive RM2,800 – RM4,000

Reports to: Operations Manager & Director

Employment Type: Full-Time (Shift based)

Work Location: Sepang Kota Warisan

• Strong discipline

• Excellent attitude and attendance

• Initiative & Proactive mindset

• Results-oriented personality

• Responsible & accountable

• Problem-solving mindset

• Positive & Professional

• Creative and open to change

• Team player, Coordination and Leadership skills

• High Willingness to Improve

• Minimum 5 years' budget hotel Front Office experience.

• Senior / supervisory / team manager experience preferred.

• Excellent knowledge of PMS and OTA platforms.

• Excellent communication skills in English & Bahasa Malaysia; Mandarin is an advantage.

• Able to work shifts, weekends and public holidays.

• Lead and manage daily Front Office operations.

• Ensure excellent guest service and smooth check-in/check-out.

• Handle guest enquiries, complaints and service recovery professionally.

• Manage reservations, PMS and OTA platforms.

• Monitor room availability, rates and booking accuracy.

• Coordinate closely with Housekeeping and Maintenance.

• Supervise, coach and guide Front Office team members.

• Ensure SOP, discipline and service standards are consistently followed.

• Identify operational problems and take initiative to solve them.

• Continuously improve systems, service quality and work processes.

• Support upselling, occupancy and hotel revenue improvement.

• Prepare daily reports, cashier reconciliation and operational updates.

• Assist the Operations Manager in hotel operations and projects.

• Take ownership of tasks and ensure results are delivered.

• Guest Satisfaction Score

• Online Review Ratings (Google, *************, Agoda)

• OTA Response Time

• Reservation & Payments Handling Accuracy

• Check-in & Check-out Efficiency

• Front Office SOP Compliance

• Room Occupancy Support

• Upselling Performance

• Team Leadership & Staff Development

• Problem Resolution Efficiency

• Attendance, Punctuality and Professionalism