Amazing Borneo Tours & Events Hiring! Full Time Sales Manager (B2C) in Sabah - Ricebowl

Join the Amazing Borneo Team!

We're looking for an experienced and results-driven Sales Manager (B2C) to lead our consumer sales team in delivering exceptional travel experiences across Malaysia.

If you are passionate about sales, customer experience, team leadership, and business growth, we'd love to have you join us in showcasing the best of Borneo to the world.

Your Role

Sales Leadership & Customer Experience

• Drive the achievement of sales targets and revenue growth for the B2C sales team.
• Ensure every customer receives a seamless and exceptional experience from the first enquiry through to the successful completion of their tour.
• Ensure timely, professional and high-quality responses across all customer communication channels.
• Monitor sales performance, conversion rates and enquiry management to continuously improve results.

Market Strategy & Business Growth

• Continuously monitor market trends, customer behaviour, competitor activities and emerging opportunities.
• Work closely with the Sales Director to develop sales strategies, campaigns and initiatives that attract target market segments and strengthen Amazing Borneo's market position.
• Provide regular market insights and recommendations based on customer feedback and sales data.
• Identify new business opportunities and build strong relationships with corporate clients, travel agents and business partners.

Team Leadership & Development

• Lead, coach and develop the B2C sales team to achieve both individual and team goals.
• Guide team members in their daily work, ensuring accountability, productivity and consistent adherence to company standards.
• Conduct regular coaching, performance reviews and feedback sessions to strengthen individual performance and professional development.
• Foster continuous learning by strengthening product knowledge, destination expertise, sales techniques and customer service skills.

Problem Solving & Operational Excellence

• Resolve complex sales and operational issues promptly while maintaining customer satisfaction.
• Oversee the accuracy and quality of quotations, itineraries and booking confirmations prepared by the sales team.
• Identify workflow bottlenecks and implement practical improvements to increase efficiency and service quality.
• Work collaboratively with internal departments to ensure smooth service delivery.

Customer Complaint Management

• Handle customer complaints professionally, fairly and promptly.
• Serve as the escalation point for complex customer enquiries and service recovery situations.
• Ensure all complaint resolutions reflect Amazing Borneo's brand values and commitment to service excellence.
• Identify recurring issues and recommend preventive measures to improve the overall customer experience.

Collaboration & Representation

• Work closely with the Reservations, Operations, Marketing and Finance teams to ensure seamless service delivery.
• Represent Amazing Borneo Tours at trade shows, travel fairs, networking events and industry meetings when required.
• Support strategic initiatives and cross-functional projects as assigned by Management.

Qualifications

• Bachelor's Degree or Diploma in Tourism, Hospitality, Business Administration, Marketing or a related field.
• Minimum 3 years of working experience in the tourism, hospitality or travel industry.
• At least 1 year of experience leading or supervising a sales team is preferred.
• Proficient in English, Bahasa Malaysia and Mandarin (spoken and written) to effectively communicate with a diverse customer base and business partners.
• Strong leadership, coaching and people management skills.
• Excellent communication, negotiation and interpersonal skills.
• Strong analytical, problem-solving and decision-making abilities.
• Customer-centric mindset with a passion for delivering outstanding service.
• Highly organised, results-oriented and able to thrive in a fast-paced environment.
• Proficient in Microsoft Office, CRM systems and AI tools to improve productivity and sales effectiveness.

Benefits

• Competitive salary package.
• Performance-based incentives.
• Opportunities for career growth and professional development.
• A dynamic and supportive team environment.

How to Apply

Interested applicants, please send your CV to *************