- Singapore
JLL Hiring! Work from Home Workplace Experience Services Specialist in - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
The Experience Manager (Flex Model) serves as a strategic and operational resource supporting multiple client accounts to enhance service delivery, drive operational excellence, and elevate facility management experiences. This role executes Lite, Foundation or Elevate tier service models developed by the platform team and implements them consistently across assigned client portfolios. The position operates on a flexible commitment basis with remote work arrangements determined by client agreements and resource allocation requirements (e.g., 0.2 FTE, 0.5 FTE).
This position is responsible for delivering exceptional workplace experiences through strategic client partnerships, innovative communications, effective event execution, and cross-functional collaboration that drives measurable business outcomes.
What your day-to-day will look like:
Experience Strategy
Partner with account teams to develop and execute fun, impactful client engagement strategies that transform the workplace experience and strengthen client relationships.
Integrating platform developed programs based on the committed tiering. (eg Strategy, Experience Everywhere upskilling app, Pitstop program, We Care, Experience Toolkit etc.)
Work alongside Workplace operations teams to embed a culture of empowerment, engagement, and fulfilment, ensuring service delivery reflects genuine care and responsiveness.
Support the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
Develop and maintain clear Standard Operating Procedures for event planning and execution that ensure consistency and quality across all activations, making it easier for account teams to deliver exceptional experiences.
Event Management / Food & Beverage
Planning & Conceptualization: Define event goals, themes, and formats, and create detailed project plans, timelines, and budgets.
Logistics Management: Source venues, negotiate vendor contracts (catering, AV, decorators), and handle attendee registration/transportation.
On-Site Execution: Oversee event setup, manage the itinerary, troubleshoot issues, and supervise staff and volunteers during the event.
Financial Control: Track all expenses to ensure the event stays within the agreed budget.
Promotion & Stakeholder Management: Collaborate with marketing teams to promote events and maintain positive relationships with clients or internal stakeholders.
Menu Planning & Inventory: Collaborate with the Vendors / Head Chef to create menus, set pricing strategies, and manage procurement, vendor relationships, and inventory turnover.Compliance & Safety: Maintain high standards of food safety, hygiene, and sanitation in compliance with local regulations and HACCP policies.
Customer Experience: Handle employees / guest inquiries, feedback, and complaints to ensure high levels of satisfaction
Improvement Plan: Design Journey Map at various touchpoints & propose new ideas to improve event and service quality
Cross-Account Collaboration
Share insights, best practices, and lessons learned across multiple accounts and nominate champions to join COPs conducted by the Geo-Leads on a monthly basis.
Facilitate knowledge transfer between account teams to drive continuous improvement.
Support the alignment of service delivery approaches while respecting client-specific requirements and preferences.Leadership & People Skills: Strong capability to lead, train, and motivate staff, along with excellent communication skills.
Required qualifications:
At least 2 years in operations and event management in the hospitality or real estate industry (FOH experience is a plus inclusive of the above)
Impressive portfolio of previously managed events with VIP / VVIP / C-suite stakeholders (weddings, meetings, parties, corporate events)
Excellent time management and communication skills
Sales skills and ability to build productive business relationships
Ability to manage multiple projects independently
MS Office / Mural / Campaigning, Survey, Journey Mapping Tools / Canva
Task Skills
Excellent Project management
Strong social media & Marketing literacy
Creating Surveys via Tech Tools (Microsoft Forms / Survey Monkey / Corrigo etc)
Building compelling proposals for client presentations (PPT,
Design Thinking and Journey Mapping Tools
Personal Skills
Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
Strong drive and persistence to achieve results
Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
The Experience Manager (Flex Model) serves as a strategic and operational resource supporting multiple client accounts to enhance service delivery, drive operational excellence, and elevate facility management experiences. This role executes Lite, Foundation or Elevate tier service models developed by the platform team and implements them consistently across assigned client portfolios. The position operates on a flexible commitment basis with remote work arrangements determined by client agreements and resource allocation requirements (e.g., 0.2 FTE, 0.5 FTE).
This position is responsible for delivering exceptional workplace experiences through strategic client partnerships, innovative communications, effective event execution, and cross-functional collaboration that drives measurable business outcomes.
What your day-to-day will look like:
Experience Strategy
Partner with account teams to develop and execute fun, impactful client engagement strategies that transform the workplace experience and strengthen client relationships.
Integrating platform developed programs based on the committed tiering. (eg Strategy, Experience Everywhere upskilling app, Pitstop program, We Care, Experience Toolkit etc.)
Work alongside Workplace operations teams to embed a culture of empowerment, engagement, and fulfilment, ensuring service delivery reflects genuine care and responsiveness.
Support the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement.
Develop and maintain clear Standard Operating Procedures for event planning and execution that ensure consistency and quality across all activations, making it easier for account teams to deliver exceptional experiences.
Event Management / Food & Beverage
Planning & Conceptualization: Define event goals, themes, and formats, and create detailed project plans, timelines, and budgets.
Logistics Management: Source venues, negotiate vendor contracts (catering, AV, decorators), and handle attendee registration/transportation.
On-Site Execution: Oversee event setup, manage the itinerary, troubleshoot issues, and supervise staff and volunteers during the event.
Financial Control: Track all expenses to ensure the event stays within the agreed budget.
Promotion & Stakeholder Management: Collaborate with marketing teams to promote events and maintain positive relationships with clients or internal stakeholders.
Menu Planning & Inventory: Collaborate with the Vendors / Head Chef to create menus, set pricing strategies, and manage procurement, vendor relationships, and inventory turnover.Compliance & Safety: Maintain high standards of food safety, hygiene, and sanitation in compliance with local regulations and HACCP policies.
Customer Experience: Handle employees / guest inquiries, feedback, and complaints to ensure high levels of satisfaction
Improvement Plan: Design Journey Map at various touchpoints & propose new ideas to improve event and service quality
Cross-Account Collaboration
Share insights, best practices, and lessons learned across multiple accounts and nominate champions to join COPs conducted by the Geo-Leads on a monthly basis.
Facilitate knowledge transfer between account teams to drive continuous improvement.
Support the alignment of service delivery approaches while respecting client-specific requirements and preferences.Leadership & People Skills: Strong capability to lead, train, and motivate staff, along with excellent communication skills.
Required qualifications:
At least 2 years in operations and event management in the hospitality or real estate industry (FOH experience is a plus inclusive of the above)
Impressive portfolio of previously managed events with VIP / VVIP / C-suite stakeholders (weddings, meetings, parties, corporate events)
Excellent time management and communication skills
Sales skills and ability to build productive business relationships
Ability to manage multiple projects independently
MS Office / Mural / Campaigning, Survey, Journey Mapping Tools / Canva
Task Skills
Excellent Project management
Strong social media & Marketing literacy
Creating Surveys via Tech Tools (Microsoft Forms / Survey Monkey / Corrigo etc)
Building compelling proposals for client presentations (PPT,
Design Thinking and Journey Mapping Tools
Personal Skills
Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
Strong drive and persistence to achieve results
Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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