AERUMA GROUP SDN BHD Hiring! Full Time Network Engineer in Putrajaya, Earn up to MYR 4,500 - Ricebowl

Responsibilities

Infrastructure Operations

• You will install, configure, maintain and support customer routers, switches, firewalls, wireless, voice and other network appliances.
• You will monitor network performance and availability, perform preventive maintenance and prepare clear service reports.
• You will provide level-1 and level-2 troubleshooting to diagnose and resolve hardware, software and connectivity issues, escalating when required.

Projects & Deployments

• You will contribute to network implementations, migrations and upgrades and support project deployment and delivery activities.
• You will configure equipment, update IT documentation and report status to ensure smooth handovers and accurate records.

Customer & Team Collaboration

• You will deliver onsite and remote technical support, manage tickets and work to meet customer SLAs with prompt, clear communication.
• You will assist the Sales Team with technical inquiries and solution recommendations and carry out ad-hoc duties as assigned by management.

Requirements

Qualifications & Experience

• Degree, Professional Certificate or Master Degree in Computer Science, Information Technology, Computer/Telecommunication Engineering, Electrical/Electronic Engineering, or equivalent.
• Minimum 1 year hands-on experience as a Network Engineer focusing on routing, switching and firewall, or in a similar network support role.
• Languages: Bahasa Malaysia and English; proficiency in Mandarin is required to communicate with Mandarin-speaking clients.

Hard Skills & Knowledge

• Working knowledge of networking protocols and technologies across routing, switching, firewall and wireless domains.
• Experience configuring and troubleshooting routers, switches, firewalls, wireless and voice systems in customer environments.
• Familiarity with ticketing systems, network monitoring tools, SLA tracking and preventive maintenance processes.
• Professional certifications such as CCNA, NSE or HCIA are an added advantage.

Soft Skills & Qualities

• Strong analytical and troubleshooting skills with attention to detail.
• Good communication and interpersonal skills, customer-oriented with a positive attitude.
• Able to work independently and as part of a team, manage time effectively and perform under pressure.
• Willing to travel for onsite support when required; own transport and a valid driving license preferred.

Job Summary

If you enjoy turning messy networks into reliable systems, you'll enjoy working with us at AERUMA GROUP SDN BHD, where our hardware-first team designs and maintains secure connectivity for businesses and clients across Malaysia.

As a Network Engineer you will build and scale robust routing, switching, firewall and wireless solutions, lead implementations and migrations, and provide both onsite and remote technical support to meet SLAs and maintain network availability.

Your Growth & Impact

• Advance your technical skills by configuring and troubleshooting routers, switches, firewalls and wireless systems in real customer environments.
• Build project experience by contributing to network implementations, migrations and upgrades, and by preparing clear service reports and documentation.
• Expand your customer-facing abilities through onsite support, ticket management and collaboration with sales on technical recommendations.
• Position yourself for career growth and certifications by taking ownership of incidents, preventive maintenance and delivery activities.