全职 CONTROL ROOM OPERATOR 工作, 薪水 up to MYR 2,700, E2S LOGISTICS S/B Negeri Sembilan 公司招聘中 - Ricebowl

Job Scope – Control Room Operator / Control Room Coordinator

Key Responsibilities

1. Operations Monitoring & Coordination

• Monitor and coordinate daily operational activities to ensure smooth and efficient service delivery.
• Receive, verify, and assign operational tasks to field personnel and drivers.
• Coordinate with internal departments, clients, and third-party service providers regarding operational requirements.
• Monitor workforce deployment and ensure all scheduled assignments are completed according to operational plans.

2. CCTV & Security Systems Monitoring

• Continuously monitor CCTV cameras, GPS tracking systems, alarm systems, and other security monitoring platforms.
• Identify suspicious activities, security breaches, or operational abnormalities and escalate them immediately.
• Ensure all monitoring equipment is functioning properly and report any technical issues to the relevant department.

3. Incident & Emergency Response

• Respond promptly to emergency situations, alarms, vehicle breakdowns, accidents, and security incidents.
• Coordinate with security personnel, emergency responders, and management during crisis situations.
• Maintain accurate records of all incidents and prepare detailed incident reports for management review.
• Assist in post-incident investigations and recommend corrective and preventive actions.

4. Fleet & Logistics Monitoring

• Monitor vehicle movements using GPS and tracking systems.
• Ensure drivers comply with assigned schedules, approved routes, and company Standard Operating Procedures (SOPs).
• Provide route guidance and real-time traffic updates when necessary.
• Monitor vehicle status, fuel usage, delays, and operational efficiency.

5. Communication & Coordination

• Serve as the primary communication point between drivers, security personnel, operations teams, clients, and management.
• Handle incoming operational calls, emails, and emergency communications professionally and efficiently.
• Escalate critical operational issues to the relevant managers without delay.

6. Documentation & Reporting

• Prepare and maintain accurate operational logs, shift reports, incident reports, vehicle movement records, and daily activity reports.
• Record operational data accurately for compliance, auditing, and performance monitoring purposes.
• Ensure all documentation is completed according to company policies and regulatory requirements.

7. Compliance & SOP Enforcement

• Ensure all operations comply with company policies, client requirements, security regulations, and health & safety standards.
• Monitor staff compliance with operational procedures and report any violations.
• Support internal audits and compliance inspections whenever required.

8. Shift Operations

• Perform duties on rotating shifts, including weekends and public holidays, as assigned.
• Conduct proper shift handovers to ensure continuity of operations.
• Maintain constant situational awareness throughout the shift to ensure uninterrupted operational monitoring.

9. Continuous Improvement

• Identify operational challenges and recommend process improvements to enhance efficiency and service quality.
• Support management in implementing new operational procedures, technologies, and security initiatives.
• Participate in training sessions, emergency drills, and continuous professional development programmes.

Key Performance Indicators (KPI)

• Real-time monitoring accuracy and responsiveness.
• Timely incident detection and escalation.
• Compliance with SOPs and security procedures.
• Accuracy of operational documentation and reporting.
• Effective communication with internal teams and clients.
• Response time to operational and emergency incidents.
• Fleet monitoring efficiency and service reliability.

Pay: RM2,400.00 - RM2,700.00 per month

Benefits:

• Flexible schedule
• Free parking

Work Location: In person