Operations Hiring! Full Time Partner Operation Specialist in Perak - Ricebowl

Get to Know the Team

We are the operational engine behind our driver and delivery partner network. Our team focuses on building strong community ties, solving complex daily challenges, and scaling smooth operational processes. We thrive on data-driven decision-making, rapid problem-solving, and ensuring every partner feels supported, heard, and valued.

Get to Know the Role

As a Partner Operations Specialist, you will own the end-to-end partner engagement lifecycle. You will sit at the intersection of community building and operational strategy—leading partner workshops, analyzing trend data to fix process inefficiencies, and managing incident response protocols. If you are an adaptable problem-solver who enjoys working directly with people while optimizing backend systems, this role is for you.

This role report to Assistant Manager, KRG and Driver Training and will be onsite based in the Malaysia Ipoh office.

The Critical Tasks You Will Perform

• Training & Engagement: Lead onboarding, workshops, and license training for partners while hosting community events to introduce new products and services.
• Process Improvement: Analyze operational trends, spot bottlenecks, and fix inefficiencies to keep daily operations running smoothly.
• Incident & Stakeholder Management: Handle operational emergencies and serve as the main point of contact for internal teams and external partners to resolve issues quickly.
• Support & Escalations: Manage escalated partner issues (both online and face-to-face) with empathy to keep satisfaction high.
• Data & Insights: Review performance data and partner feedback to suggest smart operational improvements to leadership.
• Admin & Cross-Team Collaboration: Handle essential paperwork, coordinate with internal departments (Payments, Dispute, etc.), and complete ad-hoc tasks as assigned.