Impiana Hotel Ipoh Hiring! Full Time GUEST SERVICE ASSISTANT in Perak, Earn up to MYR 1,900 - Ricebowl

• Welcome guests warmly and provide friendly, professional, and efficient service at all times.
• Assist guests with check-in and check-out procedures in accordance with hotel standards.
• Handle guest inquiries, requests, and complaints promptly and professionally to ensure guest satisfaction.
• Provide accurate information about hotel facilities, services, room rates, and local attractions.
• Answer telephone calls, respond to emails, and direct inquiries to the appropriate departments.
• Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to fulfill guest requests.
• Maintain accurate guest records and update reservation details using the hotel's property management system.
• Process payments, issue receipts, and maintain accurate cash and billing records.
• Assist with luggage handling, transportation arrangements, and concierge services when required.
• Ensure the front desk and lobby areas are clean, organized, and welcoming at all times.
• Follow hotel policies, safety procedures, and guest confidentiality standards.
• Promote hotel facilities, services, and special offers to enhance the guest experience.
• Work closely with team members to ensure smooth daily front office operations.
• Perform any other duties assigned by the Front Office Supervisor, Duty Manager, or Front Office Manager.

Pay: RM1,700.00 - RM1,900.00 per month

Benefits:

• Dental insurance
• Maternity leave
• Meal provided
• Opportunities for promotion

Work Location: In person