Ras Apparel Hiring! Work from Home Customer Service - E-commerce Coordinator in - Ricebowl

About the Role

Work for an artist brand from Canadá !

We’re looking for a detail-oriented, proactive Customer Service & E-commerce Coordinator to provide exceptional support to our customers across Etsy and Shopify while helping maintain a smooth online shopping experience. The ideal candidate is empathetic, organized, solution-focused, and enjoys building lasting customer relationships.

Key Responsibilities

Customer Service

• Respond promptly and professionally to customer inquiries via Etsy, Shopify, email, and social media.
• Assist customers with sizing, product recommendations, shipping questions, and order updates.
• Resolve customer concerns with empathy while following company policies.
• Process exchanges, returns, and warranty requests.
• Handle customer complaints professionally and escalate complex issues when necessary.

Customer Follow-Up

• Follow up with customers after delivery to ensure satisfaction.
• Encourage customers to leave reviews on Etsy and Shopify.
• Respond to customer feedback and reviews.
• Reach out to customers regarding abandoned carts or incomplete purchases when appropriate.
• Build long-term customer relationships through thoughtful communication and excellent service.

Qualifications

• Previous customer service or e-commerce experience preferred.
• Experience with Etsy and Shopify is an asset.
• Excellent written English communication skills.
• Strong organizational and multitasking abilities.
• High attention to detail.
• Ability to work independently and solve problems.
• Positive attitude with a customer-first mindset.

Success in This Role

• Fast response times.
• High customer satisfaction.
• Positive reviews and repeat customers.
• Accurate order management.
• Strong communication with customers and internal team members.
• Proactive follow-up that creates a memorable customer experience.

Associates degree or full degree required.

Strong command of English

Pay: RM18.00 - RM40.00 per hour

Benefits:

• Flexible schedule
• Opportunities for promotion
• Professional development
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• English (Required)

Work Location: Remote