Mandarin User Experience Executive (WFH)
Full-Time (Work From Home)
Job Responsibilities
- Provide customer support in Mandarin via live chat, email, and online communication channels.
- Handle customer inquiries and resolve issues professionally.
- Assist users with account-related and platform service requests.
- Maintain accurate records and ensure a positive user experience.
Job Requirements
- Fluent in Mandarin (spoken, reading, and writing).
- Able to communicate in basic English.
- Experience in Customer Service, Live Chat Support, or a related role is preferred.
- Experience supporting online platforms, digital services, or interactive entertainment platforms is an advantage.
- Own a personal laptop/computer with a stable internet connection.
- Willing to work from home (WFH).
- Willing to work rotating shifts, including night shifts, weekends, and public holidays when required.
Pay: RM3,000.00 per month
Application Question(s):
- Are you fluent in Mandarin (speaking, reading, and writing) and able to communicate in basic English?
- Do you have experience in Customer Service, Live Chat Support, or a similar customer-facing role?
- Do you have experience supporting online platforms, digital services, or interactive entertainment platforms?
- Are you willing to work rotating shifts, including night shifts, weekends, and public holidays if required?
- Do you have your own laptop/computer and a stable internet connection to work from home?
Work Location: In person