Key Responsibilities:
1. Technical & Device Maintenance
- Perform servicing, troubleshooting, and maintenance for aesthetic and medical devices (laser machines, treatment devices, etc.).
- Conduct installation, calibration, testing, and routine inspections on equipment.
- Prepare service reports and maintain accurate maintenance records.
2. Device Coordination & Logistics
- Coordinate delivery, rotation, and movement of device parts and equipment.
- Assist in ordering medical device parts as required.
3. Compliance & Documentation Support
- Assist in preparing for GDPMD (Good Distribution Practice for Medical Devices) internal audits.
- Oversee and support the MDA (Medical Device Authority) registration process, including product verification and Medcast submission.
- Monitor the application process for new and renewed device registrations.
4. Customer Service & ExtraCare Support
- Provide customer service for ExtraCare, handling inquiries related to machines and maintenance.
- Perform general tasks related to ExtraCare operations.
5. Device Demonstration & Internal Support
- Understand all devices and demonstrate equipment usage to clients when required.
- Support the device application process for O2 Klinik as approved by the supervisor.
6. Ad-Hoc Tasks
- Perform any other tasks assigned by the superior or manager.
Requirements:
- Diploma/Degree in Electrical, Electronic, Mechanical Engineering, Biomedical, or related technical field.
- Experience in equipment servicing or technical support is an advantage.
- Strong troubleshooting and problem-solving skills.
- Good communication and coordination skills with suppliers, clinics, and internal teams.
- Mandarin-speaking candidates preferred to effectively communicate with Mandarin-speaking clients.
- Able to travel outstation to deliver machines to clients.
- Based in Ayer Itam, Penang.
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Air Itam: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person