Y TRAVEL SDN BHD Hiring! Full Time Customer Service in Sabah, Earn up to MYR 4,000 - Ricebowl

 1) SPM or higher, in any discipline

2) Candidates with working experience in customer service and without the qualification of the above requirement are encouraged to apply

3) Strong phone contact handling skills and active listening

4) Familiarity with CRM systems and practices

5) Customer orientation and ability to adapt/respond to different types of characters

6) Excellent communication and presentation skills

7) Ability to multi-task, prioritize, and manage time effectively

Able to communicate in Mandarin, English and Bahasa Malaysia

  

As our Customer Service team member, you are the backbone of daily operations. You will manage high volumes of calls, messages and emails, resolve customer issues within time limits, and keep records accurate so bookings run smoothly.

Your Growth & Impact

• Build hands-on experience managing calls, messages and CRM workflows to strengthen your frontline service skills.
• Strengthen communication in Mandarin, English and Bahasa Malaysia while handling real customer cases and feedback.
• Expand problem-solving abilities by proposing solutions, following up on outcomes and learning to meet service targets.
• Position yourself for future roles by mastering interaction handling quotas, documentation practices and operational procedures.