居家办公 Mandarin Platform Support Executive 工作, 薪水 up to MYR 3,000, Tribe Business Services Selangor 公司招聘中 - Ricebowl

Mandarin Platform Support Executive

Work From Home (WFH)
Full-Time

Job Responsibilities

• Deliver high-quality customer support in Mandarin through live chat, email, and online communication channels.
• Assist users with account, payment, and general platform-related inquiries.
• Troubleshoot customer issues and provide appropriate solutions in a timely manner.
• Ensure all customer interactions are accurately documented and handled according to company guidelines.

Job Requirements

• Fluent in Mandarin (spoken, reading, and written).
• Able to communicate in English.
• Previous experience in Customer Service, Customer Support, Online Support, or a similar role is preferred.
• Experience supporting digital platforms, online services, or interactive entertainment platforms is an advantage.
• Comfortable working independently in a remote (WFH) environment.
• Must have a personal laptop/computer and a reliable internet connection.
• Willing to work rotating shifts, including nights, weekends, and public holidays when required.

Pay: RM3,000.00 per month

Application Question(s):

• Are you fluent in Mandarin (spoken, reading, and written) and able to communicate in English?
• Have you worked in Customer Service, Online Support, Live Chat, or a similar customer-facing role?
• Have you supported users of online platforms or digital entertainment services before?
• Do you have a dedicated workspace, personal laptop/computer, and stable internet for remote work?
• If selected, when would you be available to start, and are you comfortable working rotating shifts, including nights, weekends, and public holidays?

Work Location: In person