Facilitybot Pte Ltd Hiring! Work from Home Customer Success Specialist (SaaS- CMMS Software Support) in , Earn up to SGD 4,000 - Ricebowl

This is a full time, role hybrid role based in Singapore. Hybrid work arrangement. Entry level applicants are welcome to apply. No employment visa sponsorship available.

About the Company:

Facilitybot is an innovative SaaS Facilities Management software designed to streamline operations, maintenance workflows, and client support for modern facility teams.

Job Description:

You will be responsible for supporting the customer journey - onboarding new clients, guiding them through implementation, ensuring their set up meets their operational goals and new users are equipped to maximise the platform's potential. Day to day, you will be responding to customer enquiries (via emails, calls or video calls), resolving product-related issues, providing feedback to the product team, conducting product demonstrations and training (in person or online). You will also be monitoring customer usage and satisfaction (where appropriate, gather satisfied client testimonials, and identifying possible case studies), assessing risks and upsell opportunities, and looking at improvements to the customer success process.

Qualities:

+ Tech-savvy and confident learning about Facilitybot and all its features

+ Excellent communication skills to understand customer needs and respond in clear, accessible language.

+ Able to manage multiple accounts in a fast paced environment, with good organisational and time management.

+ Able to work collaboratively in a team

+ Experience in SaaS in Facilities Management, Operations or a related technology platform is a bonus

+ Diploma in FM, IT or related discipline

Pay: $2,500.00 - $4,000.00 per month

Benefits:

• Professional development
• Promotion to permanent employee
• Work from home

Work Location: Hybrid remote in Singapore (Singapore, Singapore)