- Surabaya Indonesia
TalentPop App Hiring! Work from Home E-commerce Support Associate (Remote) in - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
About TalentPop
TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don't just answer questions; we help build loyalty and trust. We're a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.
The Role
As An E-commerce Support Associate, You'll Be The Go-to Person For Our Customers, Providing Stellar Support And Solving Problems With a Friendly, Professional Attitude. You Will Use Your Expertise To
We're seeking a dedicated individual who meets the following qualifications:
We value our team and are committed to your success and well-being. We offer:
To ensure you're set up for success in this role, you'll need:
Ready to Join Us?
If you have a passion for customer service and the skills to thrive in a remote environment, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don't just answer questions; we help build loyalty and trust. We're a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.
The Role
As An E-commerce Support Associate, You'll Be The Go-to Person For Our Customers, Providing Stellar Support And Solving Problems With a Friendly, Professional Attitude. You Will Use Your Expertise To
- Handle all customer communication through various channels (email, chat, phone).
- Answer questions and resolve issues ranging from order tracking to product returns.
- Efficiently manage customer support tickets and maintain clear records.
- Stay up-to-date on new products and policies to deliver a consistent experience.
We're seeking a dedicated individual who meets the following qualifications:
- A minimum of 1 year of experience in a remote customer support role, ideally within e-commerce.
- Strong written and verbal communication skills.
- Familiarity with platforms like Shopify, Gorgias, or other ticketing systems is a strong advantage.
- A high degree of empathy, patience, and attention to detail.
We value our team and are committed to your success and well-being. We offer:
- Competitive salary with annual performance-based raises.
- Paid time off and bonuses.
- Comprehensive health and dental coverage or a monthly health stipend.
- Flexible, fully remote work.
- A supportive team culture with opportunities for professional growth.
To ensure you're set up for success in this role, you'll need:
- Your own computer or laptop (i5 processor or equivalent).
- A reliable, high-speed internet connection (minimum 25 Mbps up/down).
Ready to Join Us?
If you have a passion for customer service and the skills to thrive in a remote environment, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More