AirAsia Hiring! Full Time Refund Executive (Mandarin Speaker) – Contract in Selangor - Ricebowl

Job Description

YOUR ROLE AS A:

We are looking for a detail-oriented and customer-focused Refund Payment Operations Executive to support daily refund processing and payment-related operations. The ideal candidate must be proficient in Mandarin and English to liaise with internal and external stakeholders, including banks and regional teams, while ensuring refunds are processed accurately and within agreed service levels.

WHAT YOU’LL CHAMPION:

• Process customer refund requests accurately and within SLA.
• Investigate and resolve refund-related issues, including payment failures and rejected transactions.
• Support reconciliation

WHO YOU ARE:

• Diploma or Bachelor's Degree in Business Administration, Finance, Accounting, or a related field.
• Fresh graduates are encouraged to apply. Experience in payment operations, refunds, finance operations, or customer service is an added advantage.
• Fluent in Mandarin (spoken and written) and English. Ability to communicate in Bahasa Malaysia is an advantage.
• Strong analytical and problem-solving skills.
• Excellent attention to detail with high accuracy in data processing.
• Good communication
• Able to work independently and in a fast-paced environment.
• Proficient in Microsoft Excel and other Microsoft Office applications.

• Available to work on a contract basis for 6 months

  
  

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.