HR Discovery Hiring! Full Time Helpdesk Support Specialist in Negeri Sembilan - Ricebowl

Position Level: Senior Executive Job Specialization: Technical & Helpdesk Support Qualification: Diploma/Advanced/Higher/Graduate Diploma

Bachelor's Degree/Post Graduate Diploma/Professional Degree

Employment Type: Full-Time

Responsibilities: We are looking for a proactive and detail-oriented Helpdesk Support Specialist to join our dynamic team. This role blends technical expertise with strong communication skills to support users in resolving application-related issues, especially in business and HR-related systems.

• Provide second-level technical support to internal and external users.
• Troubleshoot and resolve issues related to business and HR applications.
• Continue with assigned task deliveries and provide support aligned with project/customer needs.
• Escalate complex or unresolved issues to relevant teams and follow up promptly.
• Manage, track, and prioritize multiple support tickets efficiently.
• Maintain clear and organized documentation of technical issues, resolutions, and procedures.
• Assist in testing and deployment of application updates or patches.
• Support system onboarding for new users and conduct training as required.
• Collaborate with internal teams and external technical partners to resolve support cases Job Location: Kuala Lumpur
  
  

Negeri Sembilan

Selangor

Other Location: Years of Experience: 0 Age Range of Candidate: - Monthly Salary: - Requirements: - 1–3 years of experience in Helpdesk / Technical Support or related roles.

• Basic knowledge of Accounting or HR systems is an added advantage.
• Familiarity with MS-SQL Server, *************, or Java is a plus.
• Experience with any HRMS or business applications is a strong bonus.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills (verbal and written in English).
• Comfortable working in a cross-cultural environment.
• Strong attention to detail and time management abilities.
• Able to perform tasks independently with minimal supervision.
  
  

Application Form

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